Empleos actuales relacionados con Customer Support Engineer - Malaga - Technest Solutions, SLU
-
Customer/merchant Support
hace 2 semanas
Malaga, España Brite A tiempo completoBrite Payment Group is a fast-growing second generation challenger in the European payment space. Allowing consumers to make payments using their bank account, Brite employs state-of-the-art open banking technology to process instant payments across Europe across a wide range of verticals. With connections to many of the continent’s largest banks,...
-
Customer Success Internal Support Representative
hace 1 semana
Malaga, España Safeguru HQ S.L A tiempo completoWe are Safeguru, an E-Commerce specializing on industrial safety products and personal protective equipment, leader on health and safety digital content. We are looking for a motivated individual to join our team. The Customer Success Internal Support Representative will be responsible for providing the support required the Customer Success representatives,...
-
Customer Support
hace 2 días
Malaga, España SD Worx A tiempo completoAre you passionate about helping others and solving problems? If so, we want you to join us as a Customer Support Specialist! **Responsibilities**: - Provide support within the framework of customer contracts. - Enhance efficiency and quality in daily tasks and team activities. - Ensure high professionalism and quality in all services. - Participate in...
-
Customer Support Agent
hace 3 días
Malaga, España Brite A tiempo completo**About Brite** Brite Payments is a leading Open Banking-powered Account to Account (A2A) payment provider of instant pay-ins and instant payouts. With its technology built on Open Banking, Brite provides a convenient transaction experience for consumers and a risk-free payment process for merchants. Founded in Stockholm in 2019, Brite is committed to...
-
Customer Success Internal Support Representative
hace 2 días
Malaga, España Safeguru HQ S.L A tiempo completoWe are Safeguru, an E-Commerce specializing on industrial safety products and personal protective equipment, leader on health and safety digital content. We are looking for a motivated individual to join our team. The Customer Success Internal Support Representative will be responsible for providing the support required the Customer Success representatives,...
-
Customer Support Team Leader
hace 2 semanas
Malaga, España Unit4 A tiempo completo**Company Description**: As a Team Leader, you are responsible for ensuring consistency of approach & process across all Customer Support teams. **What you will do**: - Provide strong leadership and guidance to the team. - Motivate, coach, inspire and develop everyone within the team. - Ensure that support cases are prioritised in line with agreed...
-
Customer Support Associate
hace 2 semanas
Malaga, España Emprego ES A tiempo completoCustomer Support Associate in the Lighting Industry - German Market Description Are you looking to take on a new challenge and work for a worldwide leader company? Your future project: Our client is the world leader in the lighting industry. Their products, systems and services make people's lives safer and more comfortable, businesses more productive...
-
Customer Support
hace 6 días
Malaga, España Webhelp A tiempo completo**Description** The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services. Main tasks -...
-
Customer Support Representative
hace 5 días
Malaga, España HireOn Ltd A tiempo completoHireOn Ltd Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Customer Support Representative for their Benalmadena office. Position: Customer Support Representative Location: Benalmadena, Spain Employment type: Full-time **Salary**: 1700 euro gross/month **DUTIES AND RESPONSIBILITIES**: -...
-
Customer Support Team Lead
hace 2 días
Malaga, España Technest Solutions, SLU A tiempo completo**Your mission**: The support service itself will be delivered from Málaga initially, expanding to additional sites in the future. This is a hands-on role, with your time being split between providing support and mentoring your team. **What you'll do**: - Manage and coordinate the support team - Scale up the team as the business requires and train new...
Customer Support Engineer
hace 3 semanas
**Your mission**:
- We are looking for an experienced
**Customer Support Engineer** with a strong passion for support and attention to detail to join our team in Malaga and manage the support field of the
- group’s clients that are located around the world.
**What you'll do**:
- Analyze and resolve client’s incidents and reply to their queries-
- Daily monitoring of production environments-
- Research, learn and work with the newest toolsDay to day participation in the support function and provide direct customer support-
- Review and resolve escalations if a support team member is unable to resolve a customer’s question or complaint-
- Explore and evaluate new processes, techniques, and tools that could help improve the customer experience-
- Contribute to the continuous improvement of processes and controls within the team, adopting ITIL best practices where possible-
- Provide self-help and user guidelines to the clients-
- Generate external documentation for the customers to reduce basic support requests and internal documentation to increase the knowledge base-
- Help to train new hires-
- The service will be delivered from our Málaga offices-
- Be on a pager duty 24/7 rotation with team members to respond to critical incidents**What you bring**:
- BS or MS degree in Computer Science or a related technical field-
- Exposure to a wide range of open-source technologies and best software practices-
- Experience with ticketing and documentation tools-
- Excellent communication skills with clients-
- Slightly paranoid view about security and privacy-
- A pragmatic attitude and approach to solving problems and deliver solutionsProactive, go for attitude and unlimited creativity-
- High level of English**Bonus Points**:
- Knowledge of monitoring tools (Graylog, Grafana, Prometheus)
**What we offer**:
- Challenging and exciting projects at an innovative international company that uses cutting-edge tech and Apple equipment
- Collaborative teams and agile multicultural environment
- Competitive salary with flexible compensation plan
- Flexible working hours and hybrid WFH model
- 25 paid vacation days + public holidays
- Private health insurance
- Relocation support
- Amazing office in Málaga city centre
- Free parking provided if needed
- Team building events, learning labs and corporate events
- Ongoing learning and professional development opportunities
- Office perks including games consoles, football table, books; fully stocked kitchen with unlimited coffee, organic fruit, ice-cream, etc
We are the partner that enterprise business comes to when they are seriously considering adding cryptocurrency to their financial infrastructure.
Our team works side by side with clients to customize our digital asset management software to their existing workflows. We transform traditional merchant services into bitcoin payment processing platforms.
As the world changes, we are ready to help you transition to the next step in financial technology.
