Customer Representative

hace 2 semanas

Barcelona, España Webhelp A tiempo completo

**Advisor**

**Location**
- Barcelona, Spain**Language**
- German***

**Description**:
**Customer Representative - German Market for Fashion Industry**

**Why join us**

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for** Customer Representative - German Market **to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

**What we offer you**

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

- Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00- Competitive salary and performance bonus
- Great office location in Malaga
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program

**What you’ll experience at Webhelp**

As a **Customer Representative **in our team, you will:

- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues initially with Mentor
- Follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams.
- Liaise with Supervisors/ Mentors on specific projects where requested
- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

**We’ll be a great match if you**:

- Are native or proficient in German and English
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers’ need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- Share our values of commitment, unity, integrity, recognition, and WOW

**Don’t meet every single requirement?**

**Who we are**

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

**If this sounds like you, join us at Webhelp**

**Webhelp is an equal-opportunity employer**

RRQ23-004592-1-GERMANY

  • Customer Representative

    hace 1 semana

    Barcelona, España Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Barcelona, Spain**Language** - English*** **Description**: - In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding...

  • Customer Support Representative

    hace 2 semanas

    Barcelona, España Essence Coaching Group A tiempo completo

    Customer Support Representative - Romanian + English Are you a Romanian-speaking professional ready for a dynamic customer support role? We're hiring a Customer Support Representative (Romanian + English) to join our On-Site team. This is a great opportunity to use your language skills to support a major international project. What You'll Do • Deliver...

  • Customer Support Representative

    hace 7 días

    Barcelona, Barcelona, España Essence Coaching Group A tiempo completo

    Customer Support Representative - Romanian + English Are you a Romanian-speaking professional ready for a dynamic customer support role? We're hiring a Customer Support Representative (Romanian + English) to join our On-Site team. This is a great opportunity to use your language skills to support a major international project. What You'll Do • Deliver...

  • Customer Service Representative

    hace 1 semana

    Barcelona, España Page Personnel España A tiempo completo

    Garantizar un servicio eficaz para los clientes asignados. - Gestión de solicitudes compra y órdenes de los clientes. - Recibir y procesar consultas y dudas de clientes. ¿Tienes experiência como Customer Service?|¿Te gustaría trabajar en una gran multinacional americana? - Experiência mínima de 2 años en una posición similar. - Conocimiento de...

  • Customer Representative

    hace 1 semana

    Barcelona, España Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Barcelona, Spain**Language** - French*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in **Barcelona** and provides service support and resolution of routine problems regarding...

  • Customer Service Representative

    hace 2 semanas

    Barcelona, España Van den Bosch A tiempo completo

    Barcelona (ES) - fulltime site.employment_type_full_time - secondary vocational education - We are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues), and the external...

  • Customer Service Representative

    hace 1 semana

    Barcelona, España Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Barcelona, Spain**Language** - Swedish*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in **Barcelona** and provides service support and resolution of routine problems...

  • Travel customer representative

    hace 2 días

    Barcelona, España Getaway Travel Agency A tiempo completo

    Company Description Our Arizona-based travel agency, specializing in Disney vacations, cruises, and Eurotrips, is looking for enthusiastic individuals to join our worldwide team. Work from anywhere, enjoy flexible hours and explore the world while making dreams come true for our clients. Role Description This is a part-time or full-time remote role for a...

  • Customer Success Representative

    hace 2 semanas

    Barcelona, España Bridgestone Mobility Solutions A tiempo completo

    Are you passionate about the success of your customers and the value they receive from the solution you helped create? Do you enjoy building strong partnerships with your customers? Are you as comfortable listening to customer feedback as you are providing the feedback to your product team? Are you able to consume information, provide solutions based on your...

  • Customer Representative

    hace 1 semana

    Barcelona, España Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Barcelona, Spain**Language** - Swedish*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding...