Customer Success Representative

hace 1 semana


Barcelona, España Bridgestone Mobility Solutions A tiempo completo

Are you passionate about the success of your customers and the value they receive from the solution you helped create? Do you enjoy building strong partnerships with your customers? Are you as comfortable listening to customer feedback as you are providing the feedback to your product team? Are you able to consume information, provide solutions based on your expertise, and truly find happiness in helping people? Then we might just have something for you... At Webfleet we're looking for a Customer Success Representative for the Benelux market, in our office in Barcelona. Your Day-to-Day:   You will be responsible for the retention and expansion of our WEBFLEET customers. As a member of the global Webfleet team, you will have to deliver the following:  Be responsible for your own SME customer portfolio in terms of Customer Experience, Adoption, Churn & Revenue growth; Own the complete customer life-cycle of on-boarding, adoption, expansion and renewal of your customers' contracts; Inspire customer engagement and track long term business goals; Work closely with Sales partner, Sales Support, Customer Support, Marketing and Sales to raise customer loyalty, identify upsell opportunities and ensure a great customer experience; Actively contribute to the improvement of internal processes and procedures; Be the "voice of the customer" to the rest of the organization; Who are we looking for?  To be successful as a Customer Success Representative, we have the following profile in mind: Excellent communication, presentation, problem-solving and conflict resolution skills with a focus on translating business requirements into technological solutions; Business acumen / commercial understanding; Experience from a similar Customer Success or



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