Customer Success Representative

Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a results-driven professional with strong software selling skills and a passion for customer success? If so, you'll thrive in our dynamic team at Nutanix, where you'll have the opportunity to drive customer success, engage with innovative technology, and contribute to meaningful partnerships while enjoying a hybrid work environment in Barcelona.

About The Team
The customer success team at Nutanix is a dynamic and collaborative group, located in Barcelona. This team prides itself on a culture of being both hungry and humble, where members work together towards achieving shared goals, particularly in customer renewals. The team is dedicated to fostering a positive and engaging customer experience while driving retention and success within the client base. With a strong emphasis on cross-collaboration and teamwork, the mission of the customer success team is to create a steady and healthy ecosystem for customer engagement, ensuring clients derive maximum value from Nutanix's offerings.

You will report to the Manager, Customer Success, who values open communication and encourages team members to take ownership of their roles. The manager's leadership style prioritizes collaboration and empowerment, fostering an environment where team members can thrive and develop their skills.

About The Role

• Achieve renewal quotas on time to maintain company retention rates.
• Engage with customers regularly for value-added progress checks.
• Liaise with field sales representatives, channel representatives, and partners.
• Coordinate with internal teams such as finance, sales ops, and rev ops.
• Complete new hire training and acclimate to the company culture within the first 90 days.
• Develop a steady and healthy ecosystem within the assigned sub-region.
• Operate independently and become the primary contact for clients in the mapped area by the end of the first year.
• Foster teamwork and collaboration to achieve shared renewal targets.

What You Will Bring

• 2-3 years of experience in inside sales or customer success, preferably in IT.
• Proficiency in English language skills.
• Experience with Salesforce, Slack, Tableau, and Excel for sales tracking and reporting.
• Strong analytical skills to assess available to renew (ATR) and manage quotas.
• Effective communication and customer engagement skills.
• Self-starter with strong discipline and time management abilities.
• Experience in planning and executing customer engagement strategies.
• Ability to collaborate with cross-functional teams and stakeholders.

Why Nutanix?

• Make a Real Impact: You'll be directly responsible for driving Nutanix's UK&I customer satisfaction, retention, and growth.
• Cutting-Edge Technology: Immerse yourself in the world of hyperconverged infrastructure and cloud solutions.
• Collaborative Culture: Join a diverse and supportive team that values open communication and empowers its members.
• Work-Life Balance: Enjoy a hybrid work model that offers flexibility and the benefits of in-person collaboration.

Work arrangement
This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.