Membership Sales

**Membership Sales and Administration**

Les Chater Family YMCA

356 Rymal Road East

Hamilton, ON

L9B 1C2

**Starting Salary**: $33,280

**Position Status**: Full-Time with benefits and a complimentary YMCA

membership

**Placement Start Date**:Immediate**
**Nature & Scope**:This position will be responsible for branch administrative duties

specific to Membership Growth Initiative (MGI), Accounts Receivable

and Managing program registration in collaboration with the

Program Supervisors.

In addition, this position provides assistance and communication to

members and potential members in the areas of registration and

information. All positions will require an availability to work a flexible

schedule; required shifts include early mornings, evenings, weekends

and holidays. The successful incumbent will have responsibilities in

facilitating personal financial assistance interviews and coordinating

administrative functions related to the Membership Sales & Service

area and the provision of excellent customer service to members,

participants, staff and volunteers.

**Responsibilities**:

- Play a key role at the information hub of the branch

while tracking and organizing work assignments for part time

membership staff
- Conducts Accounts Receivable (AR) follow up calls for NSFs, expired

credit cards, account errors and corrects in the system to ensure proper

financial processing and member service
- Manages program registration, rolling registration and waitlists for all

health and wellness, child and youth, and aquatics departments in

collaboration with each Program Supervisor
- Conducts personal financial assistance interviews exercising sound

judgment and confidentiality
- Administrative responsibilities and support to the Membership Manager

in ensuring the membership processes are followed to standard, front

line role in processing memberships, cancellations, Membership

Agreement forms, and branch communication
- Provide excellence in customer service at member point of access
- Will be scheduled for Manager on Duty shifts, which includes taking the

lead on all first aid/emergency situations and being the acting General

Manager for the branch

**Organizational Overview**:
As one of the largest charitable

community service organizations

in Canada, the

Hamilton/Burlington/Brantford

responds to critical social needs

in the community and works to

provide solutions. By nurturing

the potential of children, youth,

and adults, the YMCA connects

people to life-building

opportunities, to each other and

enhances their quality of life. We

foster social responsibility and

healthy living. The YMCA works

collectively with community

partners that share the YMCA’s

determination in strengthening

the foundations of community for

all people

This position requires a

commitment to the YMCA

mission and core values of:
Belonging, Caring, Honesty,

Respect and Responsibility as

well as, a commitment to building

developmental assets in children

and adults. All offers of

the provision that the successful

incumbent provides the

Hamilton/Burlington/Brantford

with a current and satisfactory

Police Records Check. Positions

responsible for the direct

supervision of children and/or

vulnerable persons will be

required, in addition to a Police

Records Check, to provide a

Vulnerable Sector Screening

Report at the time of hire.

C

**Qualifications Continued**:

- **If you are hired, prior to your start date and as a condition of
***employment, you will be required to provide proof that you are fully**vaccinated against COVID-19 or have a valid Human Rights exemption.
***Qualifications**:

- Standard First Aid and CPR-C
- Post secondary education at the college level in Marketing, Office

Administration, or related field is preferable
- Computer skills - Word, Excel, Windows, basic internet skills
- 1 - 3 years experience in a customer service and sales environment
- Good grasp of math and excellent problem solving skills
- Must provide a current Criminal Record and Judicial Matters check,

issued within the past six months

**Competencies**:
**Commitment to Organization Vision and Values**Demonstrates and promotes a personal understanding of and appreciation

for Mission, Vision, Strategic outcomes and Values of the YMCA

**Initiative**

Does the right thing at the right time without being asked.

**Team Work**Participates actively and facilitates teams for organization effectiveness

**Quality Focus**Ensures that YMCA programs and services are superior

**Concern for Health and Safety**Acknowledges and understands how to manage and educate others of risk

and harm reduction

**Self Management**Works independently with mínimal supervision

**Service Orientation**Deliberately identifies and creates opportunities to enhance each and

every individual’s YMCA experience

**Why Work for the YMCA?**

As a charitable organization,

the YMCA values the

contributions of its diverse

tea