Operations Engineer

**Description**:
**Company description**

OmniAccess is a leading service managed provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.

In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.

Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.

With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.

As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.

This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.

At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.

**Description of functions**

The **Operations Engineer** is a **senior-level technical professional**in a key role within the **TSC department**, acting as a** critical bridge**between the **Architecture team**and the **support and delivery teams**. The primary mission is to ensure the **seamless transition**of new solutions from **design and trial phases** to** full deployment, operation, and support**.

This role does not provide front-line support but demands **strong technical expertise, autonomy, hands-on problem-solving skills**, and effective** cross-departmental coordination**. The goal is to ensure each new solution is** scalable, stable, and operationally viable**before being fully integrated and handed over to the appropriate team.

**Responsibilities**
- **Coordinate and perform technical validation**and testing of new solutions developed by the Architecture team.
- **Ensure complete, validated, and standardized documentation** accompanies all delivered solutions.
- **Maintain and organize**all documentation and resources in internal systems (e.g., SharePoint, Confluence).
- **Lead and deliver training sessions**for support and delivery teams to ensure proper knowledge transfer.
- **Provide temporary expert-level support**during the handover phase until the solution is fully adopted.
- **Participate in first deployments**alongside the delivery team to fine-tune procedures and resolve issues.
- **Act as a communication bridge**between support/delivery teams and the Architecture team to channel feedback and suggest improvements.
- **Escalate bugs or vendor-related issues**, coordinating with Architecture or external vendors as needed.

**Requirements**:
**Required Skills & Competencies**
- Strong networking and systems background (routing, switching, firewalls, VPNs, DNS, DHCP).
- Excellent knowledge of enterprise operating systems (Linux/Unix and Windows Server).
- Proficiency in automation and scripting (Python, Bash, PowerShell, or Ansible).
- Familiarity with DevOps tools (Git, Jenkins, Docker, Kubernetes, Terraform).
- Experience with cloud platforms (AWS, Azure, or GCP).
- Strong understanding of project lifecycle and change management methodologies.
- Strong documentation skills, with experience using tools like Confluence and SharePoint.
- Excellent interpersonal and communication skills.

**Preferred Certifications**

Networking & Security
- Cisco Certified Network Associate (CCNA) or Professional (CCNP)
- Fortinet Certified Professional in Security Operations and Network Security

Cloud & DevOps
- AWS Certified Solutions Architect (Associate or Professional)
- Microsoft Azure Administrator or Architect

Process & Management
- ITIL Foundation Certification

**Career Background**
- **Bachelor’s degree**in Computer Science, Telecommunications, Information Systems, or equivalent practical experience.
- **8+ years** in a senior technical support, operations engineering, or infrastructure deployment role.
- **Solid background in network operations, solution rollout**, and interdepartmental collaboration.
- **Hands-on expertise** with routing, switching, and firewalls, ideally Cisco, Fortinet, or similar technologies.
- Experience in** writing and validating technical procedures**, sc