Junior Network Engineer

**Description**:
**Company description**

OmniAccess is an industry leading marine network solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca, we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability.

We operate global VSAT networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA, and Australia. As part of our integral, end-to-end solutions we design, implement, and support onboard IT networks.

**Description of functions**

The Junior Network Engineer (NaaS) at our company is an integral part of the Network as a Service (NaaS) team, focusing on the hands-on aspects of hardware and basic IT support for our client vessels' LAN and WLAN management. While advanced networking knowledge is not a prerequisite, some IT background is essential for success in this role.

**Responsibilities**

As a Junior Network Engineer (NaaS), you should expect your daily tasks aligned with assisting the NaaS Engineers to:

- Oversee the ticketing and support requests form the customers.
- Gather information from customers to solve incidents and requests.
- Generate, update, and maintain internal documentation and customers inventories.
- Rollout basic configuration changes
- Configure new devices to be installed and commissioned.
- You will be responsible for the physical setup and maintenance of networking equipment, assisting in the installation process, and ensuring connectivity is always maintained.

Your role is crucial for the smooth, on-the-ground operation of our services, and you will work closely with more experienced network professionals to ensure our NaaS product meets the high standards our clients expect.

**Requirements**:
**Desired knowledge and skills**
- Bachelor's degree in computer science, engineering, or related field of study is a plus.
- 1+ years of experience in network operations a plus.
- Experience in Local area and wireless networks.
- Experience with monitoring systems.
- Experience with problem ticketing systems.
- Excellent analytical skills, organizational, time management and problem-solving skills are essential.
- Effective communication in English and Spanish. CCNA, CCNP or related Network Certifications is a Plus.

**Must be able to demonstrate detailed technical knowledge in all the following areas**:
**Desired attitudes**:

- Always strive for quality and extraordinary results.
- Excellent communicator able to transmit and excite others.
- Be a positive person, able to work with others, achieving a common goal.
- Organized and disciplined, able to work with complexity and uncertainty.
- Willing to add her/his views and ideas inside a diverse group that wants always to improve.
- Feeling accountable for the work and the results done by you and your teams being able to take responsibility in other areas further to her/his own one. Take care of others as part of the overall OmniAccess team.

**Other requirements**:
May work in shifts (Morning/Afternoon/Weekend) depending on the need.

**We offer**:

- Being part of a very technical and dynamic team and always interested in improving customer service and employee satisfaction and where engineering excellence is necessary.
- Continuous training and possibilities for further growth as the company expands.
- Be part of an international team from diverse backgrounds that appreciates diversity and is based in a Technology Business Park in Palma de Mallorca.
- Competitive full-time salary.
- Remote working and flexible working hours policy.

**If you would like to live in Mallorca**:

- Breakfast, high-quality daily lunch at a very low cost, fruit and snacks all day long.
- Every Thursday you will have a free lunch with your colleagues.
- Gym and game room at your disposal.