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Service Owner, Process Development
hace 4 semanas
This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.
Service Owner, Process Development
- It is not every day that someone launches a new mobility brand, but that’s not what’s_
- unusual about Lynk & Co. We are re-defining the entire experience of buying,_
- owning and using a car._
**What you'll do**
- Develop our capability to deliver industry-leading Customer Service within the aftermarket/uptime area; everything connected to service maintenance and repair.- Service (blueprint) design. Secure front
- and back-end processes needed to create the desired customer journey experience for several of our support domains.- Refine the voice of the customer, associated KPIs and the implementation of customer satisfaction measurements and follow-up on feedback to further improve the experience- Secure our knowledge management to support our advisors with valuable information and our customers with relevant FAQ answers for smooth operations- Identify backlog items for service development; including level of back-end automation, level of front-end self-service and process complexity to ensure the best customer experience**What you should have**
- A passion for user-friendly process design- Previous experience in customer service operations- Ability to understand complex structures and communicate them in a simple way- A structured and organized way of working- A toolbox of knowledge and skills for process design, preferably with some applied experience in customer service- Comfortable with verbal presentations and tools like Visio, Figma, Excel, Jira, PowerPoint**Working for Lynk & Co**
**Our recruitment process**
- Our selection will primarily look at acquired competencies and skills.
- To learn more about us, check out our website and follow us on LinkedIn and Facebook.
**Department**
- Commerce**Role**
- Engagement**Locations**
- Barcelona, Maastricht, Gothenburg
