Regional Lead Global People Services Hub

Company Description
We’re Adevinta, a global leader in digital marketplaces. Our household name brands, including marktplaats in the Netherlands, Mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month.

We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities - whether it’s a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less.

Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use. This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.

Job Description**
Team Dynamics**

Reporting to: Louise Kitchen, VP People Operations
Team Size: between 8-10 heads (Policy & ER Support)

People Operations is the one-stop-shop for every Adevintan where all People-related questions are answered through the right channel, with the right expertise and at the right time.
People Operations is made up out of the People Services Hub and People Advisory. The People Services Hub functions as the first line of contact for employees and line managers. The Hub will manage employee service requests, support administrative and transactional activity and support Business Partners and Center of Excellence (CoE) initiatives.

**The Role**

The People Services Hub (PSH) Regional Lead is the line manager responsible for leading one of two teams of PSH Advisors and Subject Matter Experts (SMEs). This includes SMEs in reward and talent and support for countries including Benelux, Germany, Australia, China and Canada. The People Services Hub sits within People Operations and functions as the first line of contact for all employees and line managers within Adevinta. The Hub will manage employee service requests, support administrative and transactional activity and support Business Partners and Centre of Excellence initiatives. Due to the operational and transactional nature of the work performed by the PSH Advisors and SMEs, the Regional Leads have a relatively large span of control.

**What you’ll do**

We fundamentally need to build a team that does what they love and is loved for what they do.
Provide an escalation point to the team for more complex queries and resolution through a coaching style that builds knowledge in the team
- Build a data mindset across the team with query and trend analysis at the heart of our DNA
- Oversee the customer happiness process and resolve any issues that may arise
- Ensure efficiency and effectiveness of the PSH operations, tech and transaction processes
- Build strong networks with our business partners to support them in the delivery of their roles
- Take insight from our dashboards that provide standardised reporting and work with the team to use this data to inform the business and improve the way we workQualifications**
Who you are**
- Is an inspiring leader with excellent communication and influencing skills
- Has experience in building a team from scratch and developing that team to develop their careers within an organisation
- Will exemplify collaboration and help us succeed in our ambition to haveMeaningful Connections across our People, Comms and Workplace team, employees and managers
- Is truly a team player
- Will role model and encourage knowledge sharing, challenging others to find solutions to issues in new and better ways and leveraging new technologies when appropriate to improve our effectiveness
- Has experience of working in matrix organisations and/or with recently centralised functions
- Looks for opportunities to interact with people from different cultures, treats team members fairly and impartially
- Is curious and asks incisive questions to obtain a deep knowledge of the context, analyses complex problems, identifies key aspects and provides new and non-standard solutions
- Has exceptional written and spoken English. Knowledge of Dutch, French, Spanish, Italian or other European languages would be a huge advantage
- This role is global but will be based in Barcelona (relocation would be considered). As a key part of this role is growing and developing a new team we would envisage that the majority of the week would be office-based

Additional Information**
What you’ll get from us**:

- Competitive compensation package
- A unique position in an international and dynamic environment
- Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation
- The chance to be a key player in a growing, highly skilled team
- Great colleagues and a healthy working environment
- Benefits including private health insurance, stock purchase plan and bonus
- Flexibility to work w