Global People Operations Lead

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position Reports To
Division HR Manager, RARO

Your Role And Responsibilities
As the
Global HR Services Lead
, you will play a central role in building the HR operations backbone of Robotics NewCo. Reporting to the Head of Global HR Operations & Services, you will lead the global HR service delivery landscape—owning back-end HR services, coordinating regional front-office teams, and ensuring operational excellence across all HR touchpoints.

You will help design, implement, and continuously improve the global HR Services model to deliver efficient, scalable, and people-centric HR support. Your leadership will shape how employees experience HR globally, while contributing to the unique carve-out culture of Robotics NewCo—hands-on, agile, and tech-forward.

The work model for the role is: hybrid

You Will Be Mainly Accountable For

• Design and implement the global HR Services model, ensuring efficient, scalable, tech-enabled HR lifecycle processes and a consistent, high-quality employee experience worldwide.
• Oversee global HR operations, coordinating regional HR leads, ensuring compliance with local regulations, and driving service excellence through digitization, automation, and strong governance.
• Manage HR systems, tools, and data, partnering with Payroll and Finance to ensure seamless HRIS–Payroll integration, data integrity, and effective employee self-service.
• Drive continuous improvement, implementing KPIs/SLAs, optimizing processes, expanding people analytics capabilities, and leading service automation initiatives.
• Collaborate and influence across HR and the business, nurturing a customer-centric culture, advising leaders, and managing external vendors to ensure efficiency and cost-effective delivery.

Qualifications For The Role

• Degree in HR, Business Administration, Information Systems, or related field; relevant certifications are an advantage.
• 7+ years of experience in HR operations, HR services, shared services, or HR systems management—preferably in technology, robotics, or innovation-driven industries (experience with service design and setup an advantage).
• Experience working in complex, international environments.
• Strong foundation in HR service delivery, process governance and good knowledge of payroll systems and processes
• Hands-on expertise with HR systems, digital tools, and end-to-end HR processes (experience with Workday and ServiceNow or similar platforms an advantage).
• Understanding of people analytics concepts and comfort working with data-driven insights.
• A proactive, solution-oriented mindset with the ability to balance operational ownership and strategic execution.
• Strong stakeholder management and communication skills, with the ability to coordinate across regions and cultures.

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