Empleos actuales relacionados con Technical Support Engineer - En remoto - Lytx
-
Technical Support Engineer
hace 1 semana
En remoto, España Allot A tiempo completo**Who we are** Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the...
-
Technical Support Engineer
hace 7 días
En remoto, España redhat A tiempo completo**About the job**: - The Red Hat Customer Experience and Engagement (CEE) team is looking for a skilled Technical Support Engineer to join us. In this role, you will provide excellent customer support experience for our enterprise subscription customers. You'll serve as a trusted adviser to enterprise-level customers and partner closely with them. You'll...
-
Technical Support Engineer for LATAM Region
hace 1 semana
En remoto, España Bequant A tiempo completoBuilding products of tomorrowYou will have the opportunity to work in a wide variety of projects, where you can apply your existing knowledge to solve new technical problems on a daily basis. Bequant provides a highly collaborative environment.You will have the opportunity to work in a wide variety of projects, where you can apply your existing knowledge to...
-
Technical Support Engineer
hace 2 semanas
En remoto, España iMinTech A tiempo completo**Main Duties and Responsibilities**: - Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...
-
Support Engineer
hace 2 semanas
En remoto, España Luxoft A tiempo completo**Project** Description**: Luxoft is looking for strong Level 1 support engineers with 2-3 years of experience to strengthen the support team which covers all products for European Bank. As part of their L1 support team, your focus will be providing technical support for the End User Technology environment involving desktop computing and corporate IT...
-
Technical Support
hace 2 semanas
En remoto, España EFT-systems A tiempo completoCompany descriptionEFT-Systems GmbH is the partner for BYD Energy Storage and operates in the exciting and growing market of renewable energy. The expanding team at EFT-Systems aims to provide the best possible technical support for the energy storage systems it manages.__________Tasks:Technical service for customers (by phone / email) for inverters and...
-
Technical Service Engineer, French Speaking
hace 1 día
En remoto, España LSP Renewables A tiempo completoSector: Solar Types: Perm Location: Spain Region: Remote Country: Spain Salary/Rate: Competitive LSP Renewables have partnered with a tier 1 module manufacturer in the international Solar PV industry to recruit a French speaking Technical Service Engineer, to be based remotely in UK, Spain, or Germany. Our client are one of the most successful tier 1...
-
Helpdesk / Technical Customer Support - French
hace 2 semanas
En remoto, España IQVIA A tiempo completo**Join us on our exciting journey!**: We are looking for a Technical Support Analyst French speaker, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope...
-
Helpdesk / Technical Customer Support - Italian
hace 2 semanas
En remoto, España IQVIA A tiempo completo**Join us on our exciting journey!**: We are looking for a Technical Support Analyst Italian speaker, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further...
-
Helpdesk / Technical Customer Support - German
hace 2 semanas
En remoto, España IQVIA A tiempo completo**Join us on our exciting journey!**: We are looking for a Technical Support Analyst German speaker, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope...
Technical Support Engineer
hace 2 semanas
Why Lytx:
The Technical Support Engineer (Surfsight) will engage directly with resellers and end-users, handling the most technically advanced cases. Our TSE’s use big data to help troubleshoot platform, hardware, and API/integration issues. If you love to work in a fast paced, dynamic organization that has an ever increasing customer base then this is the role for you
You’ll Get To:
- Verify and document complex technical support issues and deliver technical solutions in a timely manner
- Troubleshoot API and other custom integration issues
- Gather and analyze data from internal databases via pre-written and custom SQL scripts to assist with troubleshooting
- Leverage data warehousing and visualization tools to identify technical issues and trends over large sets of data
- Troubleshoot customer/reseller reported device issues to validate and determine root cause (hardware, software, database)
- Interface with database and development teams as needed to clarify and communicate escalations
- Effectively communicate complex technical matters to both technical and non-technical stakeholders
- Document product defects and enhancements requests in both CRM and engineering project management tool
- Project manage and execute large-scale troubleshooting efforts that may require cross-functional partnership
- Communicate directly with our resellers and end-users to keep them apprised of each step in the technical support lifecycle: discovery, troubleshooting, fix, validation
- Make recommendations on process and tool improvements for the team
- Perform other duties as assigned
What You’ll Need:
- 3+ years’ of experience in Technical Support or Engineering role, preferably in a SaaS, telematics, or IoT environment
- Experience working with Big Data and familiarity with warehousing/analytics tools such as Tableau, Snowflake, or Amazon RedShift, etc.
- Experience in one or more scripting language including writing queries (SQL, PERL Shell)
- Basic understanding of Agile methodologies
- Inquisitive and analytical with excellent troubleshooting skills
- Strong commitment to quality and customer service
- Excellent written, verbal and presentation skills
- Bachelor’s degree in computer science or equivalent experience or equivalent certifications
- Fluent English is required
- ______
Lytx is powered by cutting-edge technology and Happy People. You want to use your powers for good, and that’s exactly what we do at Lytx. Our team is made up of hungry, humble, and capable people who are making a difference every day with technology that helps save lives each year.
Innovation Lives Here
You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
Together, we help save lives on our roadways.
Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.
Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.
