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**Who we are**
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.
We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.
At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.
This is an opportunity to join the Global Customer Service of a cutting edge network devices vendor that provides Tier1 network operator grade devices
**What we’re looking for: A **Technical Support Engineer to remotely support our clients
**What you’ll do**:
- Provide excellent, dedicated and proactive support service
- Perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations
- Working with higher tier support teams and travel to customer sites according to need
- Do all, while maintaining direct contact with key customers in the EMEA region off-site and on-site to assure customer satisfaction and success
**Requirements**:
**What you should have**
- Minimum of 3 - 5 years of experience in networking LAN/WAN environments
- Graduate/Diploma in Computer Science/Electrical/Electronic Engineering or equivalent relevant courses
- Experienced in customer care working with CRM systems
- Strong knowledge of Linux system administration and operation (Work experience with the security world)
- ISPs, Telco’s and Mobile Operators, Tier1/Tier2 networks.
**Advantage**
- Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc
- Mobile data/cable operators knowledge
- Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing.
- Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation.
