Helpdesk / Technical Customer Support - European

hace 6 días


En remoto, España IQVIA A tiempo completo

**Join us on our exciting journey**: We are looking for a Technical Support Analyst, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation. If you want to play a key role in a **multicultural, dynamic and committed fun team** this could be the role for you - At least with 2 years of call center experience. - European Language Native Speaker / High English Level. - Helpdesk / Technical Support background is required. - Amenable in shifting schedules. - Understands his / her key performance indicators. - Understand the relationship of work quality and how it impacts efficiency. - Had a good stint in the from previous organizations - not a call center hopper. - Ability to work with other team members. - Someone who understands technical troubleshooting (eg: Active Directory, LAN, Sound Card, Routers, etc.). - Someone who has strong logic formulation or thought process. - Thinking out loud. **We invite you to join IQVIA** - Recognized by **Great Place to Work** as the second best company to work for in Spain (March 2019) - ** FORTUNE Magazine's World's Most Admired Companies** list for the third year in a row (January 2020) - Recognized by the 2016 Scrip Awards as the **Best Full-service Provider Contract Research Organization** (CRO) - Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. - A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to **building positive relationships with research sites through leadership, professionalism and integrity**. - IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries. IQVIA is an **equal opportunity employer**. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“



  • En remoto, España WatchGuard Technologies, Inc. A tiempo completo

    **WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.** Position Overview: The Technical Support Triage Representatives (TSTR) is...


  • En remoto, España WatchGuard Technologies, Inc. A tiempo completo

    **WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.** **Position Overview**: The Technical Support Triage Representatives (TSTR) is...


  • En remoto, España Red Hat Software A tiempo completo

    About the job: At Red Hat, customer support includes far more than just break-fix solutions. The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Support Engineer to join us. In this role, you will provide a premium-level support to enterprise customers from around the world who rely on highly available systems. You’ll...


  • En remoto, España IQVIA A tiempo completo

    Location: Lisbon, Portugal Role: As Tech/Services Support Analyst, your role would typically involve providing technical support and assistance to end-users, customers, or internal teams within the organization. The role will involve troubleshooting software or hardware issues, assisting with system configurations, managing user accounts, and resolving...


  • En remoto, España Otovo A tiempo completo

    About the job **_ Are you curious about green technology and have a desire to work in a growing company? Otovo is now looking for a technical manager for our operations center in Madrid!_** **About Otovo**: Otovo is a pan-European platform for solar cell and battery installations for private homes. We are leading Europe into a clean and electrified future,...


  • En remoto, España redhat A tiempo completo

    **About the job**: - The Red Hat Customer Experience and Engagement (CEE) team is looking for a skilled Technical Support Engineer to join us. In this role, you will provide excellent customer support experience for our enterprise subscription customers. You'll serve as a trusted adviser to enterprise-level customers and partner closely with them. You'll...

  • Customer Support Manager

    hace 2 semanas


    En remoto, España MailerLite A tiempo completo

    We are looking for a smart, empathetic **Customer Support Manager** to join our growing team and help us continue delivering exceptional customer experience to the users of our apps. They should be a fast-learning individual who thrives in a dynamic work environment, enjoy assisting others, are detail-oriented, and maintain a problem-solving attitude. **Why...


  • En remoto, España Blu Selection A tiempo completo

    Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket! Tasks Your responsibilities and impact as B2B Technical Support Agent will be: - Resolving any IT-related issues of your...

  • Customer Support Agent

    hace 2 semanas


    En remoto, España Cover Genius A tiempo completo

    **The Company** Our team and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 10 countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs...


  • En remoto, España QuickMail A tiempo completo

    **Highlights** - Join a meritocracy, no politics needed (nor welcomed) - Work remotely, and join us for our yearly team retreat In Thailand - We practice open-book management (understand how the business works and why what you work on really matters for our clients) - We focus on learning and personal growth ($100/mo budget for...