Technical Support Engineer
hace 2 días
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
Technical Support Engineer
This position encompasses the support of Aveva products formally known as Wonderware. You will be responsible for resolving complex issues related to product and product configurations. In addition to possessing a high level of technical proficiency in the technologies cited below, you will interact directly with customers in a professional manner and will also have the chance to expand your knowledge as the role progresses through working with other experienced Support Engineers and Lead team members.
**Responsibilities**:
- Document activities and findings in a case tracking tool- Technical troubleshooting, analysis, and diagnosis of product issues-
- Technical troubleshooting, analysis, and diagnosis of custom integration issues- Ensure case updates and resolution timeframes are in line with service-level agreement- Delivery of product issue work-arounds or fixes- Replication of customer issues- Development of technical documentations.- Attend regular team meetings providing updates on high priority issues but also assist colleagues with their issues.- On occasion the position will require travel for training, delivery of onsite services, or to present at customer events.
Skills and Qualifications- Experience with Microsoft Windows Operating Systems;- Experience in Current versions of Wonderware InTouch and System Platform;- A sound understanding of HMI / SCADA solution architectures and industrial automation;- Domain experience in the implementation and use of process control utilized in the Food & Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industry manufacturing space;- Experience as a Technical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing;- Bachelors degree in a respective Computer Science or Engineering field;- Excellent communication skills, written and verbal in English. Other languages will be considered a Plus- Collaboration mindset and ability to work in a virtual team environment towards a common goal.- Experience with Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL) is desirable- Experience with Microsoft SQL Server database administration will be a plus- Experience with Microsoft Visual Studio, including VB.Net and/or C# is also desirable.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
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