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Technical Support Engineer
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**Main Duties And Responsibilities**:
**Pre-Sales**:
- Conduct quality product training and technical guidance to customers to resolve technical problems
- Build a quality relationship with customers and managers
- Provide in-house technical support to sales staff
- Leading the design of the program for the customer
- Constantly collect and feedback on customers and market’s demand toward company’s products
**After-Sales**:
- After-sales technical support (training, maintenance, hands-on repair, remote support)
- Feedback product-related issues to research and development personnel for improvement
- Summarize issues and organize them into technical questions on reporting
- Develop and produce quality guidelines materials as per customer requirement
**Non-technical Requirements**:
- Good written and spoken communication skills
- Support focus mind, capable to solve / simplify customer challenges
- Willing to learn and patience when dealing with tight timelines
- Good analytic thinking and ability of solving the technical problems
- Be friendly, energetic, passionate independently.
**Job Requirement**:
- Understand coding is a must. Be able to do programming will be a bonus
- Technical competency in android POS or any relevant experience will be a bonus
- Must have IT knowledge and hands-on person