Tech/services Support Analyst

hace 2 días

En remoto, España IQVIA A tiempo completo

Location: Lisbon, Portugal

Role:
As Tech/Services Support Analyst, your role would typically involve providing technical support and assistance to end-users, customers, or internal teams within the organization. The role will involve troubleshooting software or hardware issues, assisting with system configurations, managing user accounts, and resolving technical issues in a timely and efficient manager. You may also be responsible for documenting issues and solutions and providing training to end-users as needed. Additionally, you may collaborate with other IT professionals to identify and implement process improvements, system enhancements and best practices.

Your responsibilities will include:

- Being in charge of technical assistance services and provides a first line support service;
- Registering the calls in the Help Desk Management tool according to the agreed procedures;
- Providing remote technical assistance to the customers in order to solve the problems related to the product use or a malfunctioning order;
- Reporting the customers’ problems to the relevant department, identifies and communicate the solution to the customer;
- Involving the company’s technical assistance resources for a customer service visit when a remote solution is not possible;
- Following up the incidents until their resolution or their closing;
- Alerting the Help Desk Supervisor or Help Desk Manager in case of issue;
- Updating and complete the helpdesk knowledge database,
- Keeping himself updated on the company products;
- Acting as a reference for his colleagues;
- Sharing the information with the other team members and the management;
- Contributing to the integration of new colleagues (training, monitoring);
- Contributing to the improvement of the tools and procedures (reserved for the Senior Help Desk Operator);
- As required, assisting or providing training for clients.

Skills & Competencies:

- Fluent command of English and Italian
- Strong communication skills, to effectively communicate with end-users, customers and team members
- Experience in Service Desk Operations preferred
- Customer service orientation and ability to provide exceptional customer support
- Ability to work independently and collaboratively in a team-oriented environment
- Pharma industry exposure would be a plus

LI-SM3

  • Support Functional Analyst

    hace 4 días

    En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario Join Plexus Tech. At Plexus we are looking for a Functional Support Analyst to join a large project, to ensure coordination between the subsidiary teams (14 countries), the IT department (in Madrid) and the head office. **REQUIREMENTS**: - Requirement taking and test performance. - High level of English. - High...

  • Support Engineer

    hace 4 horas

    En remoto, España Jeff A tiempo completo

    **Who are we?** **Jeff** is an international Start-up based in Valencia, Spain, that is revolutionizing how customers access every-day services, online to offline. We have more than 2300 hubs across South America, Europe, South East Asia, Africa, Eastern Europe and most recently we have launched our services in the US which represents an incredible market...

  • Business/data Analyst Junior

    hace 4 días

    En remoto, España Aptitude Global A tiempo completo

    **_Aptitude Global_**_ are a niche advisory and investment firm founded by former tier 1 Bank executives with proven deep experience in Financial Services line management across Technology, Operations, Innovation and Sourcing. We are growing in the Data Tech space, and are looking to grow our data team with a Business / Data Analyst. Working as a consultant...

  • Martech Analyst

    hace 4 horas

    En remoto, España Reverse Tech A tiempo completo

    We are looking for an experienced marketing technology manager with deep knowledge in building and maintaining the tech stack for performance marketing based companies. ReverseTech is a multi brand company with an ad budget of >$40M across the major ad platforms. We acquire users exclusively on web via our acquisition funnel. Attribution and managing our...

  • Digital Analyst

    hace 4 días

    En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector **Data** *** Salario Aporta tu talento a Plexus Tech. Necesitamos incorporar un perfil de Digital Analyst con experiência de al menos 3 años en proyectos de analítica web. **Requisitos**: - Al menos 3 años de experiência trabajando con herramientas de Data Analytics - Experiência trabajando con Google Analytics...

  • Corporate Analyst

    hace 2 días

    En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario At Plexus we are looking for a profile Business Analyst / CX (Customer Experience), for an international project oriented to the banking sector and Cloud environment. **Requirements**: - University qualification Degree / Engineering related to the IT sector. - Minimum previous experience of 2 years as a Business...

  • Data Analyst

    hace 4 días

    En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario Join Plexus Tech. From Plexus we select a Data Analyst profile to join the Data team and be part of one of our most cutting-edge projects. **Requirements**: - Relational and non-relational database design. - SQL. - Extensive knowledge of Elastic Search and Kibana. - Experience in data cleansing. With our hybrid...

  • Cybersecurity Analyst

    hace 2 semanas

    En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario At Plexus we are looking for a cybersecurity analyst with 5 - 7 years of experience related to IT / Cyber Security Risk Management, Cyber GRC or IT / Security Audit to support the Cyber Risk CoE in one of our projects within the banking sector. **Requirements**: - Knowledge of risk frameworks such as NIST, CIS,...

  • Finance Services Manager

    hace 2 días

    En remoto, España Revolut A tiempo completo

    About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.As we continue our...

  • Business Analyst

    hace 5 días

    En remoto, España Ciklum A tiempo completo

    **Description**: On behalf of **Lottoland**,** **Ciklum is looking for a **Business Analyst **to join our team full-time in Spain. We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum...