Vp of Services

hace 1 día

En remoto, España Swapcard A tiempo completo

The Services department plays a pivotal role in enhancing Swapcard's competitive advantage through exceptional product support and human expertise. This is reflected by a consistent NPS above 50 in the recent years. We serve both Enterprise and self-service clients with a range of services, including Customer Success Management, Support, and Professional and Onsite Services.

The event industry is undergoing a significant transformation due to economic, environmental, and technological shifts, and we are at the forefront of this evolution.

The goal lies in maintaining customer excellence while scaling the team, increasing Net Revenue Retention, and growing efficiency and profitability.

As our future VP of Services, you'll be the driving force behind tackling these key missions:
**Missions & Scope**:
**Lead the global customer experience strategy and be accountable for it.**
- Define and lead strategic plans for the department
- Refine our brand customer experience
- Have a strong understanding of our performance (customer’s satisfaction and internal efficiency)

**Act as the CX department gatekeeper by**
- Keeping consistency in the department work
- Ensuring various teams performance and collaboration
- Raising customer excellence awareness to all other departments and the leadership team

**Contribute to our company performance and reputation**
- Be responsible of Swapcard’s reputation as Customer Excellence driven brand.
- Identify how to leverage Customer Excellence as a Revenue driver
- Represent our company externally & internally by being our customers’ voice and face.

**Key Responsibilities**:

- Set and communicate the vision for the department
- Act as a mentor and ensure that your direct leaders continue to professionally grow
- Structure the department and Improve efficiency
- Own the quarterly strategic planning and Goals
- Complete understanding of customer journey and overall services performance
- Identify risks and opportunities
- Responsible of the Department main KPIs and reporting
- Be the final decision owner of the Department

**What are we looking for**:

- Experience with a similar role in a high growth tech company
- SAAS industry experience is a plus
- Tech company in an industry where services highly matter
- Strong organizational and strategic skills (consulting XP)
- Strong communication and interpersonal skills
- Event knowledge could be optional

  • Revops Associate

    hace 2 semanas

    En remoto, España Swapcard A tiempo completo

    Swapcard is hiring a talented mid-level RevOps professional with approximately 3 years of experience in either Customer Success Management or Revenue Operations for a 6-month contract role, with the potential for renewal based on business needs! **Missions**: - Strengthen systems implemented within the Services department (mostly tools, but also processes,...

  • Head of Global Publisher Success

    hace 2 semanas

    En remoto, España MGID A tiempo completo

    Job Description In MGID we empower brands and publishers to work together transparently and drive campaign results and monetization through our privacy-first targeting technology. Today, we’re creating unique technologies and with your help, we are looking to aim even higher. Our Head of Global Publisher Success is a highly-visible leader who develops...

  • Client Services Lead

    hace 3 días

    En remoto, España IQVIA A tiempo completo

    **Join us on our exciting journey!** IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human...

  • Web Services Operations Project Manager

    hace 1 día

    En remoto, España Haybury A tiempo completo

    New exciting opportunity for a Web Services Operations Project Manager to join Haybury providing services to one of the world’s largest and most innovative top 15 global pharmaceutical companies to date. **Your main responsibilities will involve giving operational support to the E2E Web Service Owner on the following aspects**: - Assessment and...

  • Services Success Coordinator

    hace 5 días

    En remoto, España Omega CRM A tiempo completo

    Omega CRM Consulting is looking for a Services Success Coordinator that would like to collaborate with one of the top 15 global pharmaceutical companies. - Job description - Ensures the operational quality/performance of the service according to defined SLAs. Correct provisioning of the services, its capacity, stability, operational excellence performance,...

  • Head of Data

    hace 1 día

    En remoto, España Ankorstore A tiempo completo

    **About us** We are in business to save independent Retail in Europe! Across our towns and city centres unique neighbourhood shops have been overshadowed by large chains and e-commerce giants. To combat this, we’ve created a BtoB wholesale marketplace designed to help independent retailers to compete against larger competitors and thus maintain a...

  • Commodity Manager

    hace 3 días

    En remoto, España Diehl Group A tiempo completo

    **At Diehl: The future is in your hands!**: For one of our Corporate Division in Nuremberg/ Röthenbach/ Ansbach, Frankfurt/Main, Laupheim, Poland or Hungary we are looking for a: **Commodity Manager (M/F/d) General Services**: **You will help us to progress through**: - Functional lead of NPR purchasers in the corporate units with regard to central general...

  • Investment Services

    hace 2 semanas

    En remoto, España Digital Development Management A tiempo completo

    LOCATION: Remote work in Europe preferred JOB TYPE: Investment Analyst and Deal Coordinator POSITION TYPE: Full Time (Employee or Consultant pending location) EXPERIENCE LEVEL: 2+ Years in Field EDUCATION: Bachelor’s Degree in Finance, Accounting, Economics or equivalent **Overview** **Digital Development Management (DDM)** is the world’s leading...

  • Senior Cloud Services Engineer

    hace 1 semana

    En remoto, España redhat A tiempo completo

    **About the job**: The Red Hat Cloud Services Customer Experience organization is responsible for the strategy, design, and implementation of the end-to-end customer experience with Red Hat Managed Cloud Services. Our Cloud Services team provides world-class support service to Red Hat customers and partners around the globe for our many Platform-as-a-Service...

  • Product Manager, Transactional Services

    hace 1 semana

    En remoto, España Flywire A tiempo completo

    Company Description **Are you ready to trade your job for a journey? Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...