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Sales Manager
hace 3 semanas
As animal lovers, we all want the best for our furry companions. Just like for us humans, access to **healthy and adapted food is essential to our pets’ well-being**. That’s why we decided to create our dream pet food experience and launched **Hector Kitchen** in 2018 We provide high-quality food, tailored to your pets’ specific needs and delivered directly to your doorstep.
And that’s not all; at Hector Kitchen, our mission is to make your lives easier, by helping you to better understand your four-legged friends. Using the power of data, technology, and innovation, we follow your pets’ needs throughout their lives and share precious information with you to help you become better, more informed pet owners.
**Ready to join the pet-food revolution? Come aboard Hector Kitchen’s **Sales team**
The Sales team is at the heart of Hector Kitchen. We are in direct contact with our customers, who depend on us to keep their furry friends happy and healthy Additionally, we shape the development of Hector Kitchen by implementing changes that will help us grow stronger. We are a dynamic team of animal lovers, committed to our mission, who enjoy working in a humble and friendly atmosphere.
**The Mission**:
As Sales Manager, you will be responsible for our retention team; you will take on the exciting challenge of managing a team of three to four sales agents and you will report to Ilana, our Head of Operations. You will also work closely with other departments: Customer Service, to collect feedback from our customers; Digital Marketing, to help us sell our new products; and the Data Operations team, to guide our strategy.
Your main mission will be to **reduce churn and promote loyalty **by:
- Calling customers to gather data on their pain points and reactivate their subscription
- Training the Sales team to consistently hit and surpass their sales targets
- Maintaining and improving the productivity level of your team
- Driving sales and upselling our fabulous products
- Communicating our offering and services efficiently to drive customer retention
- Updating and improving our reactivation processes
**Our Ideal Teammate**:
We are looking for passionate and audacious teammates. We are a dynamic team, always ready to face new (and sometimes unexpected) challenges with a smile on our faces, and we expect our future teammates to join the adventure with the same positivity and enthusiasm. If you live to see your numbers grow and you are looking to join an expanding start-up, this is the job for you
You will be perfect for this position if:
- ** You are a native French speaker.**
- ** You have excellent communication skills**:you can communicate effectively and professionally with our customers, your teammates, and your managers.
- ** You have a strong sales background**:you have proven experience in cold-calling and customer service or customer retention.
- ** You are customer-oriented**: you are a born problem-solver and you are an empathetic person.
- ** You are motivated by growth**: you enjoy a challenge and you are determined to reach your objectives.
- ** You are adaptable, organised, and proactive**: you can adapt to change, keep up with the demands of an expanding startup, and you are comfortable in an agile work environment. You are also proactive in offering solutions to optimise our performance.
- ** You have good project management skills**:you can see a project from start to finish and coordinate efficiently with your teammates as well as other departments.
- ** Last but certainly not least,** **you are caring: you genuinely care about your work, your teammates and about animals.**
**Additional Info**:
- ** Start**:August
- ** Contract**: Full-time
- ** Location**:Barcelona (Spain)
- ** Compensation**: Negotiable
- ** Perks**: Healthy food for your pet and a pet-friendly office in the centre of Barcelona (El Born)
