Partnership Implementation Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
A crucial role in executing the chain partnership, relationship, engagement and ways of working among the different commercial functions, nurturing the relationship between HBX and key strategic chain partners.

The primary purpose is to ensure the different commercial teams in the region follow specific procedures, adhere to pre-agreed commercial terms and actions to ensure specialization, standardization and compliance with agreement and distribution rules. This should result in the chain receiving exceptional service and value, ultimately leading to increased relevance, satisfaction, retention, revenue growth, consolidation of distribution and HBX Ecosystem adoption.

Build and maintain strong, long-term relationships with strategic hotel chains at regional/hub level. Act as the main point of contact for the Regional Director of the chain, Regional Director of Revenue, Hotelbeds Regional Director, Regional Managers and Area Managers to execute the strategy and growth plan with a given chain in the region.
- Accountabilities
- Build and maintain strong, long-term relationships with strategic hotel chain decision makers at regional/brand level;
- Strategy Implementation and Growth Plan Execution;
- Revenue Growth and Sales Management
- Stakeholder Engagement
- Supporting Contract & Negotiation Management
- Performance Monitoring and Reporting
- Design and conduct internal Knowledge Sharing Sessions: sessions held with Regional Sourcing leads and teams to share chain insights & learnings, set engagement rules, etc, (dotted line).
- Collaborate with cross-functional teams, including marketing, product development, and operations, to deliver comprehensive solutions to chains
- Stay informed about industry trends, market conditions, and competitive landscape among chains and in general in the region
- Regionally identify and support the Account Director and the Sourcing teams to mitigate risks associated with client accounts, including financial, operational, and reputational risks;
- Monitor chain stakeholder satisfaction levels and address any concerns promptly.
- Implement strategies to enhance chain consolidation and retention
- Position Requirements
- Skills
- Ability to support and execute strategic plans tailored to each chain and align them to business objectives.
- Proficiency in building and maintaining strong, long-lasting relationships, understanding their needs and providing exceptional service.
- expertise in sales techniques, and negotiation strategies at high level, maximizing revenue and profitability.
- Deep understanding of the industry, market trends, competitive landscape, hotel revenue management and connectivity, and chain/brand franchise model.
- Strong analytical skills.
- Excellent verbal and written communication skills - Languages: English and Spanish (Advanced level).
- Ability to adapt to changing circumstances, handle pressure, and remain resilient in the face of challenges and setbacks.
- Qualifications
- Bachelor’s degree in business administration, Marketing, Sales, or a related field is a plus, but not essential.
- 5+ years of experience in account management, sales, or business development.
- Proven track record in managing key accounts and driving revenue growth.
- relevant professional certifications can be a plus, such as Certified Strategic Account Manager.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.