Account Optimisation Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
Account Optimisation Manager - UK & Benelux Region (London Focus)

Location: Remote or Hybrid (London Office)
Reporting to: Area Manager
Employment Type: Full-Time

About the Role

We’re looking for a data-driven, commercially minded Account Optimisation Manager (AOM) to join our UK & Benelux team, with a strong focus on the London market. Working as part of a high-performing, collaborative team, this role is designed to work in tandem with an Account Manager, forming a strategic partnership to drive long-term, sustainable growth for our hotel partners.

As an AOM, you’ll be a trusted business advisor, leveraging data insights to optimise inventory, improve conversion, and enhance partner performance. You’ll play a key role in shaping and executing account growth plans, negotiating campaigns and promotions, and ensuring the right commercial conditions are in place.

Key Responsibilities
- Inventory Management & Optimisation
- Analyse historical data and market trends to inform strategy
- Monitor booking patterns and negotiate rates and availability accordingly
- Collaborate with Account Managers to build and execute joint account plans
- Conduct performance monitoring and share insights with partners
- Negotiate special offers and campaigns to boost conversion
- Maintain accurate records in internal tools
- Participate in weekly tandem meetings and joint supplier interactions

What You’ll Bring
- Strong understanding of the London hotel market
- Excellent communication and collaboration skills
- Ability to work independently and as part of a team
- Passion for data analysis and commercial strategy
- Highly organised and efficient with attention to detail
- Experience with tools such as Salesforce and Tableau

Ways of Working
- Operate in a tandem model with an Account Manager
- Align on shared goals and strategies through weekly planning and performance reviews
- Build influential partnerships with hotel suppliers through consultative engagement
- Adapt account growth plans based on hotel performance and market dynamics

Why Join Us?
- Be part of a redefined commercial approach focused on measurable impact
- Work in a collaborative ecosystem with cross-functional teams
- Help shape the future of our product offering in a key strategic region

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.