Channel Manager Optimisation Support Executive

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
The Channel Manager Optimization Executive role is actively involved in day-to-day connectivity-related tasks and optimization work. He/she is accountable for the initial set up of the connectivity, handles incidents related to the connections and proactively monitors the assigned Channel Managers’ performance to detect improvements and efficiencies.

By facilitating this first line support and optimization work, the Channel Manager Optimization Executive is an important stakeholder in making sure our hotel partners can flawlessly connect to HBX Group, and contributes to an efficient, optimized workflow between the HBX Group API and the Channel Managers, resulting in increased revenue and competitiveness.

HBX Group distributes hotel inventory through its own legacy contracting model and via integrations with its partners. Working via a Channel Manager requires optimal synchronization between systems, therefore ongoing optimization work is necessary to make sure the inventory is ready for its distribution. Over the past years, HBX Group has connected with hundreds of Channel Managers, making the Connectivity Team a very strategic and dynamic area with opportunity for professional growth. To keep pursuing the growth plan in the Connectivity area, HBX Group is looking for a Channel Manager Optimisation Executive.

The Channel Manager Optimisation Executive is accountable for pro-active monitoring of the connectivity, initial set up and incident handling of the Channel Managers connected with the HBX Group API. He/she works very closely with het HBX Group Commercial teams, Technical Account Managers, Product Management/IT. The role offers a broad exposure to both the commercial and technological areas within the company.

Responsibilities:
- Initial set up of credentials- Provides first level of support and resolves issues related to the connectivity. This is done through investigations on potential issues submitted by internal and external stakeholders.- Reduce the overall errors with Channel Managers by pro-actively monitoring and taking the relevant corrective actions with the Channel Manager, or the hotel partner with the support and involvement of the Sourcing team.- Supports the Sourcing team with new chain implementations, joins inception calls and agrees on roll out plans.- Involved in internal training programs related to connectivity.

Skills:
- Basic knowledge of XML Language, API integrations and understanding of mapping processes- Familiar and comfortable with technical/system rules- Strong communication skills, high quality written and verbal- Capability to prioritize and work under pressure- Comfortable with manipulating excel, dynamic tables, tableau, monitoring tools- Ability to consistently provide excellent customer service- Languages: fluent English with business proficiency level. Other languages desirable.- Knowledge of Channel Managers practices, customer service, mapping and CRS/PMS processes is a plus

Qualifications- Tertiary qualification in Hospitality, Tourism, Analytical or related business discipline- Technical/System/Connectivity knowledge- High level of English, other languages are a plus

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.