Credit Manager

Mandarin Oriental Punta Negra, Mallorca is looking for a Credit Manager to join our Finance Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, the Credit Manager will oversee all aspects of the accounts receivable function, ensuring effective credit risk management, timely collections, and strong collaboration with both internal departments and external stakeholders. Reporting to the Director of Finance, the Credit Manager plays a key role in maintaining the financial health of the property while upholding our service standards.

As Credit Manager, you will be responsible for the following duties:

- Managing Accounts Receivable and monitoring credit limits in accordance with company policies.
- Ensuring the Aging of Debtors is kept under control, with regular reporting and proactive follow-up.
- Overseeing customer credit assessments and setting appropriate credit terms.
- Collaborating with internal departments, including Sales, Front Office, and Reservations, to address inquiries and resolve payment issues.
- Conducting and leading monthly credit meetings with relevant stakeholders.
- Preparing aging reports and analysing accounts receivable data during month-end closings.
- Managing the collections process, following up with clients to ensure timely payment of outstanding balances.
- Identifying and mitigating credit risks, escalating issues when necessary.
- Assisting in the implementation of best practices and process improvements within the Accounts Receivable function.
- Supervising and training the Accounts Receivable team, fostering a culture of excellence, compliance, and service.
- Carrying out any other duties reasonably assigned by the Director of Finance.

As Credit Manager, we expect from you:
Experience and education
- Degree in Finance, Accounting, or a related field.
- Proven experience as a Credit Manager or in a similar role, preferably within a luxury hotel or international hospitality brand.
- Strong knowledge of credit control, accounts receivable management, and financial analysis.
- Understanding of statutory requirements and financial regulations in Spain.

Technical Skills
- Proficiency in Microsoft Excel and hotel finance systems (PMS, ERP).
- Experience working with financial software and reporting tools.
- Strong understanding of internal controls, audit requirements, and risk management.
- Excellent organisational and analytical skills.
- Excellent communication skills spoken and written both in Spanish & English.

Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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