German - Client Operations Manager - Barcelona

hace 2 semanas

Barcelona, España NewCo Communications A tiempo completo

We are looking for a dynamic and results-driven Client Operations Manager to oversee
key client projects from both financial and operational perspective. In this role, you
will be responsible for maintaining strong client relationships, driving operational
excellence, and ensuring service delivery aligns with company objectives.
The Client Operations Manager will lead and develop a team of Team Leads, Quality
Specialists, and Training & Quality Coordinators, fostering a high-performance
culture while maintaining a strong focus on process improvement. If you thrive in a fast paced environment, enjoy problem-solving, and have a passion for leadership, this role is for you.
Tasks
1\. Client & Project Management
- Manage multiple client projects, ensuring smooth operational execution.
- Maintain and enhance client relationships through regular communication and

business reviews.
- Ensure compliance with Service Levels (SLAs) and Key Performance Indicators

(KPIs).
- Identify opportunities for continuous process improvement to optimize

efficiency and service delivery.
2\. Operational Performance & Compliance
- Lead operational teams to ensure consistent service quality and productivity.
- Oversee daily/weekly/monthly performance reporting, ensuring transparency in

operational, financial, and quality metrics.
- Ensure compliance with internal policies and industry standards.
- Actively work on solutions for operational challenges and drive efficiency.

3\. Financial & Budget Management
- Adjust budgets and resources to maximize profitability.
- Provide regular financial performance updates to senior management.

4\. Leadership & Team Development
- Lead by example, fostering a positive and collaborative work culture.
- Develop and mentor a team of Team Leads and operational specialists.
- Promote a solution-focused mindset, supporting teams in problem-solving.
- Drive engagement by ensuring team members feel valued and empowered.

5\. Strategic Growth & Continuous Improvement
- Act as a key player in developing and executing operational strategies.
- Work with senior leadership to align operations with business objectives.
- Identify opportunities for growth and innovation in client service management.

**Requirements**:
✔ Leadership experience - Proven ability to lead and manage teams in an operational
setting.
✔ Fluent in German and English.
✔ Strong analytical mindset - Experience in managing KPIs, financials, and
operational data.
✔ Excellent problem-solving skills - Ability to find effective solutions to operational
challenges.
✔ Results-oriented - Focused on driving team performance and exceeding client
expectations.
✔ Outstanding communication skills - Ability to effectively engage with internal
teams and external stakeholders.
✔ Flexible and adaptable - Ability to thrive in a fast-paced and evolving work
environment.
**Nice-to-have**:

- Experience in contact center operations.
- Knowledge of industry best practices and compliance standards.
- Background in process improvement and change management.

**Benefits**:

- A leadership role in a growing and dynamic company.
- A hybrid working model with office flexibility.
- Opportunities for professional growth and career development.
- A collaborative and supportive work environment.

If you are a motivated leader with a passion for operational excellence, we’d love to hear from you

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