German-speaking Call Center Manager Barcelona
hace 2 semanas
Job Title: German-speaking Call Center Manager – Barcelona Location: Barcelona, SpainEmployment Type: Full-timeWork Model: Onsite or Hybrid About the Role: We are seeking a highly skilled German-speaking Call Center Manager to oversee the day-to-day operations of our customer service team in Barcelona. In this leadership role, you will be responsible for ensuring operational efficiency, managing a team of customer service agents, and driving excellent service for our German-speaking customers. This is a great opportunity for an experienced leader who is passionate about delivering exceptional customer experiences while managing a high-performing team in a fast-paced, dynamic environment. Key Responsibilities: Lead, motivate, and manage a team of German-speaking customer service agents Ensure smooth daily operations of the call center, meeting key performance indicators (KPIs) and service level agreements (SLAs) Provide coaching, feedback, and training to team members to enhance performance and customer satisfaction Oversee call center activities, ensuring adherence to company policies, quality standards, and regulatory requirements Handle escalated customer complaints and resolve complex service issues Analyze call center metrics and generate reports for senior management Develop strategies to improve team performance and operational efficiency Foster a positive, collaborative, and motivated work environment Collaborate with other departments (e.g. HR, Training, Operations) to optimize call center processes What We're Looking For: Fluency in German (C2 level) – both spoken and written Good command of English (B2 or higher) for communication with management and other departments Proven experience in a Call Center Manager or similar leadership role Strong understanding of call center metrics, KPIs, and operational processes Excellent communication, leadership, and problem-solving skills Ability to inspire, manage, and develop a diverse team in a fast-paced environment Experience with call center software, CRM tools, and reporting systems (e.g., Zendesk, Salesforce) A customer-focused approach with a passion for improving service delivery EU work permit or valid Spanish work authorization What We Offer: Competitive salary + performance-based incentives Hybrid work model (after initial training period) Private health insurance Professional development and leadership training Career progression opportunities within a global company A dynamic, international team environment Modern office in the heart of Barcelona with excellent amenities Regular team-building activities and wellness initiatives Working Hours: Full-time: 40 hours/week Monday to Friday (business hours, with occasional flexibility required)
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Supervisor/a de Call Center
hace 1 semana
Barcelona, España Call medi Call Spain A tiempo completoGMG Santé con más de 20 años de experiência en el sector de farmacia y líder en visitas medicas a distancia. Buscamos incoporar a un/a Supervisor/a para su filial en España (Call Medi Call) para nuestras oficinas centrales de Barcelona. **Funciones**: - Entrenar, asesorar y supervisar a los teleoperadores/as. - Establecer metas diarias, semanales y...
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German Speaking Digital Marketing
hace 3 días
Barcelona, España Cross Border Group A tiempo completoGerman Speaking Digital Marketing - BarcelonaJoin to apply for the German Speaking Digital Marketing - Barcelona role at Cross Border GroupOverviewWe’re hiring German‑speaking professionals to join the team in Barcelona and support businesses with digital advertising solutions. You'll help clients launch and optimize PPC campaigns, strengthen...
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Call Center Agent
hace 2 días
Barcelona, España Initiative Auslandszeit A tiempo completoCall Center Agent (m/w/d) in Barcelona, Spanien (deutschsprachig / German-speaking) Home › (AZ) Jobs › Call Center Agent (m/w/d) in Barcelona, Spanien (deutschsprachig / German-speaking) Du bist auf der Suche nach einer internationalen Herausforderung, in der du auf Deutsch arbeiten kannst? Du sprichst gerne mit Menschen am Telefon und hast eine...
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Barcelona, España Elemental Insights A tiempo completoGerman Speaking Jr Online Ads Sales Manager in Barcelona w/Relocation bonusJoin to apply for the German Speaking Jr Online Ads Sales Manager in Barcelona w/Relocation bonus role at Elemental InsightsAs a Google Ads
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Agente de Call Center – Barcelona
hace 2 semanas
Barcelona, España Quickup A tiempo completoAgente de Call Center – Barcelona Ubicación: Barcelona Tipo de puesto: Jornada completa, turnos rotativos Experiencia requerida: 3 años en call center En Quickup , somos especialistas en selección y contratación de talento para proyectos de gran impacto. Actualmente, estamos colaborando con un importante cliente del sector Contact Center en Barcelona,...
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German Speaking Digital Marketing
hace 2 semanas
Barcelona, España Cbtalents A tiempo completoWere hiring German-speaking professionals to join the team in Barcelona and support businesses with digital advertising solutions. You'll help clients launch and optimize PPC campaigns, strengthen relationships, and identify growth opportunities in the German market. What you'll do Onboard and advise new clients. Build and optimize campaigns with measurable...
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French Call Center Agent
hace 2 semanas
Barcelona, España CBT A tiempo completoJob Title: French Call Center Agent (Onsite/Hybrid) – Barcelona Location: Barcelona, SpainWork Arrangement: Onsite and Hybrid options availableContract Type: Full-time Position Overview: Are you passionate about helping people and fluent in French? We're on the lookout for a motivated and customer-focused Call Center Agent to join our international team in...
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German-Speaking Onboarding Account Manager
hace 3 días
Barcelona, España Cross Border Talents A tiempo completoLocation: Barcelona, Spain (Hybrid) Employment Type: Full-time (39h/week, MonFri) Contract Type: Permanent Start Date: 24 Nov 2025 Language Requirement: German C2 + English C1 About the Role Cross Border Talents is recruiting a German-speaking Onboarding Account Manager for a global digital advertising leader in Barcelona. In this role, you will guide new...
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Barcelona, España Elemental Insights A tiempo completoA digital marketing firm in Barcelona is looking for a German Speaking Jr Online Ads Sales Manager to drive sales growth. This role involves engaging with German businesses, providing tailored Google Ads solutions, and achieving performance targets. Candidates should have a strong command of both German and English and at least one year of relevant sales...
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Barcelona, España Cross Border Talents A tiempo completoGerman-Speaking Google Ads Onboarding Account Manager (Hybrid – Barcelona, Spain) Location: Barcelona, Spain (Hybrid model) Schedule: Monday to Friday Accommodation: 1-month accommodation provided upon relocation About the Role We are looking for a German-speaking Onboarding Account Manager to join our team in Barcelona and support clients in setting up...
