German-speaking Call Center Manager Barcelona
hace 4 días
German-speaking Call Center Manager Barcelona About the job German-speaking Call Center Manager Barcelona Job Title: German-speaking Call Center Manager – Barcelona Location: Barcelona, Spain Employment Type: Full-time Work Model: Onsite or Hybrid About the Role: We are seeking a highly skilled German-speaking Call Center Manager to oversee the day-to-day operations of our customer service team in Barcelona . In this leadership role, you will be responsible for ensuring operational efficiency, managing a team of customer service agents, and driving excellent service for our German-speaking customers. This is a great opportunity for an experienced leader who is passionate about delivering exceptional customer experiences while managing a high-performing team in a fast-paced, dynamic environment. Key Responsibilities: Lead, motivate, and manage a team of German-speaking customer service agents Ensure smooth daily operations of the call center, meeting key performance indicators (KPIs) and service level agreements (SLAs) Provide coaching, feedback, and training to team members to enhance performance and customer satisfaction Oversee call center activities, ensuring adherence to company policies, quality standards, and regulatory requirements Handle escalated customer complaints and resolve complex service issues Analyze call center metrics and generate reports for senior management Develop strategies to improve team performance and operational efficiency Foster a positive, collaborative, and motivated work environment Collaborate with other departments (e.g. HR, Training, Operations) to optimize call center processes What We’re Looking For: Fluency in German (C2 level) – both spoken and written Good command of English (B2 or higher) for communication with management and other departments Proven experience in a Call Center Manager or similar leadership role Strong understanding of call center metrics, KPIs, and operational processes Excellent communication, leadership, and problem-solving skills Ability to inspire, manage, and develop a diverse team in a fast-paced environment Experience with call center software, CRM tools, and reporting systems (e.g., Zendesk, Salesforce) A customer-focused approach with a passion for improving service delivery EU work permit or valid Spanish work authorization What We Offer: Competitive salary + performance-based incentives Private health insurance Professional development and leadership training Career progression opportunities within a global company A dynamic, international team environment Modern office in the heart of Barcelona with excellent amenities Regular team-building activities and wellness initiatives Working Hours: Full-time: 40 hours/week Monday to Friday (business hours, with occasional flexibility required) #J-18808-Ljbffr
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German-speaking Call Center Manager Barcelona
hace 4 días
Barcelona, España CBT A tiempo completoGerman-speaking Call Center Manager Barcelona About the job German-speaking Call Center Manager Barcelona Job Title: German-speaking Call Center Manager – Barcelona Location: Barcelona, SpainEmployment Type: Full-timeWork Model: Onsite or HybridAbout the Role: We are seeking a highly skilled German-speaking Call Center Manager to oversee the day-to-day...
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German-speaking Call Center Manager Barcelona
hace 2 semanas
Barcelona, España CBT A tiempo completoJob Title: German-speaking Call Center Manager – Barcelona Location: Barcelona, SpainEmployment Type: Full-timeWork Model: Onsite or Hybrid About the Role: We are seeking a highly skilled German-speaking Call Center Manager to oversee the day-to-day operations of our customer service team in Barcelona. In this leadership role, you will be responsible for...
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German-Speaking Call Center Leader
hace 4 días
Barcelona, España CBT A tiempo completoA dynamic global company in Barcelona is looking for a German-speaking Call Center Manager to lead a customer service team. This role entails overseeing daily operations, ensuring operational efficiency, and fostering a results-oriented environment. The ideal candidate should have strong leadership skills, fluency in German and English, and experience with...
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German-Speaking Call Center Leader
hace 2 días
Barcelona, España CBT A tiempo completoA dynamic global company in Barcelona is looking for a German-speaking Call Center Manager to lead a customer service team. This role entails overseeing daily operations, ensuring operational efficiency, and fostering a results-oriented environment. The ideal candidate should have strong leadership skills, fluency in German and English, and experience with...
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Supervisor/a de Call Center
hace 1 semana
Barcelona, España Call medi Call Spain A tiempo completoGMG Santé con más de 20 años de experiência en el sector de farmacia y líder en visitas medicas a distancia. Buscamos incoporar a un/a Supervisor/a para su filial en España (Call Medi Call) para nuestras oficinas centrales de Barcelona. **Funciones**: - Entrenar, asesorar y supervisar a los teleoperadores/as. - Establecer metas diarias, semanales y...
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French Call Center Agent — Hybrid
hace 2 días
Barcelona, España CBT A tiempo completoAn international call center in Barcelona is seeking a motivated French Call Center Agent to provide top-notch support to French-speaking customers. The role offers flexible onsite and hybrid working arrangements. Responsibilities include handling inbound customer inquiries and resolving issues while ensuring satisfaction. Candidates should be fluent in...
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French Call Center Agent — Hybrid
hace 4 días
Barcelona, España CBT A tiempo completoAn international call center in Barcelona is seeking a motivated French Call Center Agent to provide top-notch support to French-speaking customers. The role offers flexible onsite and hybrid working arrangements. Responsibilities include handling inbound customer inquiries and resolving issues while ensuring satisfaction. Candidates should be fluent in...
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German-Speaking Onboarding Account Manager
hace 2 días
Barcelona, España CBTalents.org A tiempo completoGerman-Speaking Onboarding Account ManagerJoin to apply for the German-Speaking Onboarding Account Manager role at CBTalents.orgGerman-Speaking Google Ads Onboarding Account Manager in Barcelona, Spain. We are looking for a German-speaking Google Ads Onboarding Account Manager to join our growing digital marketing team in Barcelona. In this role, you will...
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Call Center Agent
hace 7 días
Barcelona, España Initiative Auslandszeit A tiempo completoCall Center Agent (m/w/d) in Barcelona, Spanien (deutschsprachig / German-speaking) Home › (AZ) Jobs › Call Center Agent (m/w/d) in Barcelona, Spanien (deutschsprachig / German-speaking)Du bist auf der Suche nach einer internationalen Herausforderung, in der du auf Deutsch arbeiten kannst? Du sprichst gerne mit Menschen am Telefon und hast eine...
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German-Speaking Junior Account Manager
hace 2 días
Barcelona, España CallForTalents A tiempo completoA recruitment firm is seeking a German speaking Junior Account Manager in Barcelona who will be responsible for developing PPC campaigns and building relationships with clients. Candidates should have a BA/BS degree and 2 years of sales or marketing experience, with proficiency in German and English. This hybrid position includes benefits such as relocation...
