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Sales Director
hace 2 semanas
locations- Madrid Office - Spain- time type- Full time- posted on- Posted Today- job requisition id- JR08401 Role Overview:
We are seeking a motivated and dynamic individual to join our leadership team as a Sales Director - Enterprise Account.
In this strategic role, you will lead the efforts to satisfy, retain, and grow our relationships with our Retail Enterprise customers, driving significant revenue through cross-selling, upselling, and contract negotiation. Think of yourself as the conductor of an orchestra, harmonizing various departments and stakeholders to ensure an exceptional customer experience while maximizing business potential.
Key Responsibilities:
- Strategic Leadership: You will spearhead revenue growth by identifying and capitalizing on upsell and cross-sell opportunities within key accounts. You will also lead contract negotiations and ensure sales targets are met.- Customer Satisfaction: Serve as the primary executive point of contact for key accounts, deeply understanding their needs and ensuring an outstanding customer journey.- Revenue Growth: Develop and implement growth strategies for key accounts, collaborating with global counterparts to maximize revenue potential across markets.- Support: Lead and coordinate with various teams to ensure customer concerns are swiftly addressed and resolved, providing unparalleled support to maintain strong relationships.- Collaboration: Work closely with cross-functional teams—Support, Pre-sales, Solutions, Implementation, Finance, Marketing, and Executive Sponsors—to ensure customer demands are met and expectations exceeded.- Customer Advocacy: Act as the voice of the customer, advocating for their needs and influencing internal teams to enhance service and product offerings.
What You Will Do:
- Manage a high-value portfolio of key accounts and collaborate as a team leader for other Key Account Managers in the region, developing personalized account plans and driving business expansion within these accounts.- Monitor customer performance and proactively address discrepancies to maintain revenue flow.- Track and optimize revenue growth against forecasts for new accounts, products, and services.- Maintain accurate and up-to-date customer information using Salesforce and other CRM tools.- Take full accountability for resolving major incidents, ensuring rapid service resumption by coordinating with internal and external stakeholders.
Who you are:
- Sales Leadership Experience: Minimum 5 years of experience in a sales leadership or team leader roles, such as Sales Director or Senior Key Account Manager, within the Retail Technology environment and or the fintech Payment ecosystem as a mandatory- Proven Track Record: Demonstrated success in building and managing strategic relationships with key accounts, driving revenue growth through cross-sell and upsell initiatives.- Exceptional Communication Skills: Ability to build trust, influence key decision-makers, and solve problems with an executive-level presence.- Industry Expertise: Experience in the Retail and Payments industry landscape is highly desirable.- Results-Oriented: A growth and results-driven mindset, with a strong focus on delivering value to customers and achieving ambitious sales goals.- Global Collaboration: Experience working in a global environment, collaborating with cross-functional teams and peers to achieve shared goals.- Fluent in English, Spanish
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
About Us
- Company Background- Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.- Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.- With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
