Technical Implementation Manager

**In this position you will....**

...strengthen the squad that is servicing the hearing aid & eyewear partners on the unique platform that markets the insurance offers and manages the claims. This is a multi-faceted job - on a typical day you will be configuring the partner and insurance program on the platform, in meetings with different stakeholders to be briefed about new requirements, talk to the product manager about the product strategy, refine with the developers the new features of the product backlog and put yourself in the skin of the user to test new functionalities. The key objective is to have a smooth end-to-end internal operation of the distribution partner’s insurance program, from policy creation to claims fulfillment. You will take care of the implementation of processes, analysis of the operations and alignment across the different departments as well as the technical implementation of new features for existing partners. Seeing that you’re the key liaison for the different stakeholders, you’ll have first-hand insights on improvement opportunities and work closely together thereon with the product owner and tech teams.

**You will be responsible for**
- Preparation of partner and product launches and configuration of insurance products and templates
- Classification of incident / event management and root cause analysis of feature gaps versus bugs
- Alignment, coordination and roll-out of improvements (whether to the process or to the digital product) in close collaboration with the product manager and tech teams
- Create, update and maintain the documentation of the product and programs
- Internal spokesperson for the technical set-up, implementation and launch of insurance programs on the platform.
- Ensure user stories are ready for development to start the work (including acceptance criteria, DoD, etc.)
- Managing and prioritizing the product backlog

**For you to be successful**

**We expect you to be able to demonstrate the following key competencies**
Communication
- Adept communicator listens to and integrates diverse contributions; explains issues clearly and succinctly.
- Communication is clear and concise and uses data relevant to the audience to support points of view and suggestions

Curious
- Communication is clear and concise and uses data relevant to the audience to support points of view and suggestions
- Actively keeps abreast of industry trends and research and shares learnings with team

Customer Focus
- Puts the customer at the center of decision making and uses design thinking to ensure the solution is desirable, feasible, viable, and sustainable.
- Invest time in understanding different customer segment and how solutions can be simplified, scaled, and optimized for each

Literacy - Digi, Tech & Data
- Able to understand, interpret, analyze, and communication data and applies these skills to derive insight and performance

**You will require the following qualifications and skills**

***
- BA/BS/Master degree with 3-5+ years relevant work experience required. Background in insurance is a plus
- Strong experience in designing and building digital products and agile methodologies
- Proven availability to collaborate and build strong relationships with partners and colleagues
- Hands-on person with previous experience in project or product management in agile environments
- Additional languages beyond English are a plus.

ABOUT US
- bolttech is an international insurance exchange with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.A part of Pacific Century Group, bolttech serves customers in multiple markets across North America, Asia and Europe.

DIVERSITY AND INCLUSION

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.