Implementation Manager

hace 2 semanas

Barcelona, España Papaya Global A tiempo completo

Papaya Global, an award-winning B2B tech unicorn, is on a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology offers a comprehensive solution for managing global workforces, covering everything from hiring and onboarding to managing and paying employees in over 160 countries.

**The Implementation Manager **is part of the Client Services team acts as primary point of contact guiding clients through implementation projects. Success in this position requires exceptional client service, detail-oriented precision; the ability to thrive in a dynamic, team-focused environment, and a passion for helping others achieve results.

**Key Responsibilities**

**Client Onboarding & Project Management**
- Oversee the client onboarding process, including initial consultation, software configuration, data migration, and system testing.
- Develop and manage detailed project plans, timelines, and deliverables to ensure successful implementation within agreed timelines.
- Work directly with key stakeholders to gather requirements, understand specific payroll needs, and tailor solutions accordingly.
- Ensure that clients receive clear communication and regular updates throughout the implementation process.

**Problem Solving**
- Collaborate with internal teams, including Product Development, Account Management, and Support, to address and resolve technical issues.
- Implement corrective actions and continuous improvement measures to ensure smooth project delivery.

**Process Improvement**
- Review and optimize existing implementation processes to increase efficiency and improve client satisfaction.
- Identify gaps in the implementation lifecycle and propose new strategies or tools to enhance service delivery.
- Work with the product team to suggest improvements based on client feedback and recurring implementation challenges.

**Compliance & Documentation**
- Ensure that all implementations are compliant with local, regional, and international payroll regulations.
- Maintain comprehensive documentation of each project, including client requirements, configuration settings, and project outcomes.
- Facilitate the handover to the Account Management and Customer Support teams once implementation is complete.

**Requirements**:
**Requirements**:

- Minimum of **5 years of experience in payroll software implementation**.
- Strong understanding of **payroll processes, tax regulations**, and best practices in various regions (domestic and international payroll experience is a plus).

**Technical Expertise**:

- Proficiency in **payroll software platforms** and related HRIS/ERP systems.
- Strong knowledge of **data migration, system integration, and software configuration**.
- Ability to troubleshoot technical issues and collaborate with IT or product teams to resolve system challenges.

**Project Management**:

- Demonstrated experience in managing multiple implementation projects simultaneously, with strong project management skills.
- Ability to develop and maintain detailed project plans, timelines, and budgets.
- Familiarity with project management tools (e.g., JIRA, Asana, or MS Project).

**Communication**:

- Excellent interpersonal and communication skills, with the ability to work effectively with clients, senior leadership, and cross-functional teams.
- Strong client-facing skills, with the ability to manage client expectations and build long-term relationships.

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