Implementation Manager

hace 6 días

Barcelona, España Shiji Group A tiempo completo

Company Description

Shiji Group is a major software supplier in the hospitality and retail industries. Developing worldwide leading products and technologies, aimed at the international market and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 70+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests.

**Job Description**:
To support our MyCheck's global team in EMEA region, we’re looking for a driven, self-motivated Hospitality Implementation Manager to be responsible for on-boarding processes with new and existing customers. Setup and coordinate the implementation of MyCheck's products while delivering a quality solution for the customer and representing the company values and goals.

**Key Areas of Responsibility**:

- Analyze customer needs and configure the systems to their specific requirements.
- Be the point of contact and regional liaison to Shiji’s local resources throughout the onboarding process and go live.
- Strong Product understanding and integrations knowledge.
- Strong background in SAAS implementation.
- Produce and communicate daily updates to the management team.
- Coordinate installations of MyCheck's products.
- Setup new accounts and/or features.
- Training local Shiji resources on Mycheck platform and products.
- Primary point of contact for all post-sales activities including but not limited to customer onboarding, product training, technical support, and assigned account management activities.
- Identify areas for implementation improvement.

Interaction: Client communication, Sales teams / Project manager team. communicate and interact with cross-functional teams internally and with their designated clients.

**Qualifications**:

- Excellent communication and interpersonal skills with experience of working with stakeholders and customers at all levels. - must have
- Knowledge or previous experience of working in the Hospitality industry and SAAS solutions, within food and beverage or front office.
- POS/PMS experience beneficial
- Good problem-solving skills in a customer-facing role and ability to work and quickly adapt in a multi-tasked and fast-paced environment.
- Driven, self-motivated, enthusiastic and with a “can-do” attitude.
- Willingness and ability to travel internationally (after covid-19 restrictions are removed).
- Ability to quickly learn the company’s various IT solutions.
- A high level of accuracy and attention to detail is required.
- Technologically savvy.

Additional Information
- Flexible work schedule
- Free coffee
- Subsidized gym membership
- Brand new office located in the center of Barcelona
- International team and fantastic work environment
- Team building activities and charity donation programs
- Wellness sessions

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