Implementation Analyst, Technical Services

hace 15 horas

Barcelona, Barcelona, España Duetto A tiempo completo

About the Company
As an Implementation Analyst, you will be responsible for the technical execution of customer implementations, making a significant impact on the customer's experience with Duetto. Your work ensures customers realize value quickly, builds advocacy, and helps set Duetto apart from the competition.

Role Summary / Purpose
This role manages the technical lift for both
new customer onboardings
and
existing customer technology changes
(such as PMS or CRS migrations). While this description outlines the full implementation scope, new hires are typically assigned to a specific team—either
Onboarding
or
Professional Services
—based on business needs.

You are a confident, goal-driven business analyst who is collaborative, detail-oriented, and skilled at building relationships while managing complex technical work.

Key Responsibilities

  • Execute the end-to-end technical setup for new customer onboardings and existing customer technology changes (e.g., PMS/CRS migrations, new integrations).
  • Gather, document, and execute complex and detailed technical requirements.
  • Configure hotel properties within the Duetto platform, ensuring accuracy and completeness.
  • Establish and validate connections between customer property management systems (PMS), central reservation systems (CRS), and Duetto.
  • Troubleshoot and resolve technical issues that arise during implementation, ensuring readiness for final data quality (QC) review.
  • Manage and prioritize multiple concurrent implementation tasks to meet deadlines and maintain quality standards.
  • Collaborate closely with internal Project Managers, Data Quality, and other Customer Org teams.
  • Communicate directly with clients and integration partners via email and virtual meetings (e.g., Google Meet) to manage technical work, share progress, and resolve blockers.
  • Maintain comprehensive project documentation for technical configurations, historical reference, and reporting.
  • Perform other related duties as needed to support team and company priorities.

Qualifications
Required:

  • Language:
    Fluency in English (required). Fluency in Spanish or German preferred.
  • Experience:
    3+ years of experience in Hospitality or Hospitality Technology.
  • Task Management:
    Proven ability to manage multiple technical tasks concurrently, prioritize effectively, and meet deadlines.
  • Communication:
    Exceptional verbal and written communication skills, with the ability to tailor messaging to different audiences.

  • Technical Skills:

  • Advanced Excel knowledge.

  • Strong technical and analytical abilities; adept at troubleshooting complex issues.

  • Work Ethic:
    Self-motivated with a strong sense of ownership and accountability.

  • Education:
    Bachelor's degree or equivalent professional experience.

Preferred:

  • Experience with Salesforce or
  • Hands-on experience with integrations, APIs, and XML transactions.
  • Experience with a Revenue Management System (RMS), channel manager, CRS, or PMS.

About Duetto
Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. Our platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. For more information, please visit

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