Client Success Manager
hace 7 días
**JOB RESPONSIBILITIES**:
- Working closely with a portfolio of clients across Spain and Latam markets to drive and grow their revenue.
- Liaising with the team leader to set yearly and monthly revenue targets for each hotel client and working to achieve and surpass these.
- Communicating with clients on an on-going basis to ensure their online booking platform is optimized to ensure the highest rate of conversion possible and that they are availing of all upgrades.
- Continuously developing online strategies that meet each individual clients needs based on market trends
- Liaising with our in-house Digital Marketing team to maximize the online visibility of the hotels clients and to drive qualified traffic to the client’s website.
- Working with clients to ensure their website if fully optimized for conversion using the latest conversion optimization strategies.
- Educate clients on new initiatives in both digital marketing and technology that will give a client an opportunity to be an early adopter
- Advising clients of new products and identify opportunities to upsell and cross-sell products and services to clients which will increase their revenue and efficiency.
- Keep abreast of key trends in the industry & share with clients.
Be proactive in negotiating contract renewals with clients as these are key to Client Retention.
- Seek out new client opportunities where feasible and feed into the Sales & Marketing team.
**JOB REQUIREMENTS/QUALIFICATIONS**:
- 3+ years working within the Hospitality Industry and/or related 3rd Level Qualification.
- Working experience in a Revenue/Marketing/E-Commerce role.
- Passion to work and thrive in a multi-tasked, fast paced environment.
- Strong communicator, analytical, organized and time efficient.
- Comfortable presenting to both internal/external audiences.
- Social Butterfly for Client Entertainment Events.
- Willingness to embrace a challenge outside of your comfort zone.
- Fluency in English is mandatory. Additional European language (German, French, Italian) would be an advantage.
- Team Player, cooperative approach and keen to forge strong peer to peer working relationships
- Problem-solving attitude through proactive approach
Bookassist is an equal opportunities employer.
We do not require agency support with this recruitment.
**Job Types**: Full-time, Permanent
**Salary**: 30,000.00€ - 35,000.00€ per year
Application Question(s):
- Are you based and eligible to work for any employer in Spain?
**Experience**:
- hospitality: 3 years (preferred)
- Revenue/ Marketing/ E-Commerce: 1 year (preferred)
**Language**:
- advanced or fluent English (required)
- German, French or Italian (preferred)
-
Customer Success Manager
hace 1 semana
En remoto, España Hubtype A tiempo completoAt Hubtype, we're on a mission to revolutionize the way companies communicate with their customers on messaging apps like Whatsapp and Telegram. We provide innovative tools and solutions that enable businesses to build better relationships with their customers through seamless and personalized conversations. We're growing rapidly and looking for a talented...
-
Customer Success Manager, Construction
hace 2 días
En remoto, España Autodesk A tiempo completoJob Requisition ID # - 24WD76990 Position Overview We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Construction Customer Success Territory, you will build lasting and meaningful relationships throughout a diverse portfolio of...
-
Customer Success Manager
hace 7 días
En remoto, España hubtype A tiempo completoHubtype is a platform that helps companies deploy and scale AI agents across messaging channels like WhatsApp. These agents help customers get things done, tracking orders, managing bookings, asking questions, resolving issues, and receiving recommendations — all in a single conversation.Today, millions of conversations run through Hubtype every month for...
-
Digital Customer Success Manager
hace 6 días
En remoto, España 360Learning A tiempo completoAs a Digital Customer Success Manager, you will support our clients in their digital training strategy through the 360Learning platform. Your main goals will be to :ensure the business impact of our solution in accordance with the objectives set with the clientsensure the renewal of your client portfoliocreate and develop processes to handle a one-to-many...
-
Customer Success Manager
hace 1 semana
En remoto, España Graphite A tiempo completoGraphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...
-
Customer Success Manager, Construction
hace 2 días
En remoto, España Autodesk A tiempo completoJob Requisition ID # - 24WD76992 Position Overview We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Construction Customer Success Territory, you will build lasting and meaningful relationships throughout a diverse portfolio of...
-
Cloud Services Customer Success Manager
hace 1 semana
En remoto, España Red Hat Software A tiempo completoAbout the job: The Red Hat Customer Experience and Engagement (CEE) team is looking for a Cloud Services Customer Success Manager to join us in Spain. In this role, you will work with Red Hat Cloud Services customers in optimizing their experience with Red Hat. You’ll be on a mission to guide customer engagement, product adoption, and satisfaction,...
-
Customer Success Manager
hace 7 días
En remoto, España isolutions A tiempo completoAre you driven by the pursuit of exceptional client experiences within the dynamic field of IT? Take the next step in your career by joining our team, where you'll have the opportunity to showcase your expertise and innovation in a role dedicated to exceeding client expectations. In the role of Customer Success Manager, you'll have the opportunity to broaden...
-
Customer Success Manager, Xr
hace 1 semana
En remoto, España Autodesk A tiempo completoJob Requisition ID # 22WD60363 - Position Overview - Virtual and augmented reality are transforming design and creation through new immersive and collaborative experiences that will impact how major segments like entertainment, architecture, engineering, construction, and manufacturing converge. The industry is being transformed by XR technology growth,...
-
Customer Success Executive
hace 1 semana
En remoto, España SOPHiA GENETICS A tiempo completoAre you passionate about customers getting best-in-class support? Do you have technical experience managing accounts and guiding customers to get the best from their products? Our Customer Success team are directly responsible for the ongoing management and expansion of our customers. Bring your knowledge & passion to SOPHiA GENETICS, and join our mission...