Customer Success Manager, Construction

Job Requisition ID #
- 24WD76992

Position Overview

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.

Reporting to the Manager of Construction Customer Success Territory, you will build lasting and meaningful relationships throughout a diverse portfolio of AEC organisations in EMEA. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Construction Cloud platform and documenting value delivered.

**Responsibilities**:

- Be accountable for the relationship health of a selected portfolio of accounts
- Develop Customer Success Plans, with documented value delivered
- Improve Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use
- Mitigate any churn risk and guide expansion discussions
- Become an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmap

Minimum Qualifications
- In-depth knowledge of the construction/con tech industry
- Proficient in problem solving
- Familiar with the Construction Technology Ecosystem
- Experience communicating the value of technology and its features to customers
- Ability to travel when required
- Experience in building face-to-face relationships with customers

Preferred Qualifications
- Professional proficiency in any of German, Spanish or French
- 2+ years experience in the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)
- Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction
- Extremely beneficial would be detailed understanding of our ACC Platform or similar CDE and Construction/Project Management solutions
- You are passionate about digitisation and progress in the construction industry
- You are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the board room
- You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment
- Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions
- Excited by technology and happy to get into the product detail

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