IT Support Technician

hace 2 semanas

Madrid, España Axiom Technologies A tiempo completo

**Job Overview**:
We are seeking a skilled **IT Support Technician (Level 1-2)** to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.

**Key Responsibilities**:
**Tier‑1 & Tier‑2 Incident Management**:

- Triage, diagnose, and resolve or escalate support tickets using helpdesk tools.
- Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks.

**Hardware & Software Support**:

- Set up, configure, and maintain desktops, laptops (Windows/macOS), mobile devices (iOS/Android), and peripherals (e.g., printers, AV equipment).
- Troubleshoot hardware and software issues to minimize downtime.

**Application & Workspace Administration**:

- Administer Active Directory tasks (user creation, group policy management).
- Handle system imaging and maintain an accurate IT asset inventory.

**User Onboarding & Offboarding**:

- Prepare devices and access permissions for new hires.
- Decommission or reassign equipment for departing employees.
- Maintain documentation for all onboarding/offboarding processes.

**Security & Maintenance**:

- Maintain detailed documentation on system configurations, procedures, and support workflows.

**Specialized Support**:

- Provide tailored support to VIP users.
- Set up and maintain AV equipment and meeting room technology.
- Assist with mobile device management and specialized tech requests.

**Qualifications & Skills**:
**Education**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Technical diplomas or relevant certifications are also acceptable.

**Experience**:

- 2-5 years in IT support, helpdesk, or technical support roles.

**Technical Proficiency**:

- **Operating Systems**: Windows 10/11, macOS, iOS, Android.
- **Applications**: Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms.
- **Networking**: Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols.
- **Tools**: Familiarity with ServiceNow, ManageEngine, Jira, remote desktop tools.

**Certifications (Preferred but not required)**:

- ITIL Foundation
- CompTIA A+
- Microsoft Certifications (e.g., MCSA)
- Apple ACMT
- Cisco CCST or CCNA

**Soft Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive attitude.
- Ability to work independently and collaboratively under pressure.

**Languages**:

- Fluent in **Spanish** and proficient in **English** (both written and spoken).
- Additional languages are a plus.

**Availability**:

- Willingness to work outside of standard business hours if required.
- Open to participating in on-call rotations as needed.

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