IT Desktop Support Technician
hace 10 horas
**Desktop Support Technician**
**Madrid, Spain**
**Long term contract**
**Spanish and English**
**BACKFILL SUPPORT (On-need)**
*We need desktop support resource with AV (Audio Visual) support experience.
The **Desktop Technician** provides advanced technical support for end users, focusing on the efficient resolution of hardware, software, and network issues. The technician ensures optimal functionality of desktops, laptops, mobile devices, and peripherals by troubleshooting, diagnosing, and resolving more complex problems. This role also includes deploying systems, performing upgrades, and contributing to IT projects, offering guidance to junior technicians as needed.
**Responsibilities**:
- Diagnose and troubleshoot complex hardware, software, and network issues, escalating as necessary.
- Provide technical support for desktops, laptops, mobile devices, and peripherals, both in-person and remotely.
- Assist with advanced system configurations, including imaging and deployment of desktops and laptops. - Maintain network connectivity, resolving issues related to VPN, Wi-Fi, and wired connections.
- Collaborate with other IT teams (network, security, server) to resolve cross-functional issues.
- Maintain accurate records of issues and solutions in a ticketing system.
- Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle management.
- Monitor and implement security protocols to protect IT infrastructure.
- Offer guidance to Desktop Technicians.
**REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE**:
- Bachelor's degree or equivalent.
- 2 - 5+ years of experience in desktop support, IT helpdesk, or a similar role.
- Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP).
- Experience with system imaging, deployment, and hardware upgrades.
- Strong problem-solving and analytical skills.
- Ability to manage time effectively and handle multiple tasks.
- Excellent written and verbal communication skills.
- Team-oriented, with the ability to work independently and provide guidance to staff members.
- Knowledge of IT security principles and experience implementing security measures.
- Overtime nights and weekends as required
- Other tasks and responsibilities as deemed appropriate
**Job Types**: Part-time, Contract
Application Question(s):
- How many years of work experience do you have with Desktop Support?
- What is your level of proficiency in English?
- What is your level of proficiency in Spanish?
- This is a backfill / on-need basis position where once the primary engineer is on a leave (planned/unplanned), we will inform you 24 hours prior for on-site support. Are you comfortable with this ?
- What are your salary expectations in Euro for each day you work?
Work Location: In person
-
Desktop Support Technician
hace 1 semana
Madrid, Madrid, España EOS A tiempo completoDesktop Support TechnicianOur CompanyEOS IT Solutions is a family-run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, with a strong focus on customer satisfaction and service...
-
Desktop Support Engineer
hace 2 semanas
Madrid, España Sharp Brains - Global IT Support A tiempo completo**JOB DESCRIPTION** Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported...
-
Desktop Support Specialist — Onsite
hace 20 horas
Madrid, España Axiom Technologies A tiempo completoA global IT services provider in Madrid is seeking a Desktop Support Technician to deliver onsite/on-call assistance to end users. The ideal candidate will have a Bachelor's degree in Computer Science or a related field and experience in desktop support. Responsibilities include providing technical support for desktops and laptops, troubleshooting issues,...
-
Desktop Support Technician
hace 2 semanas
Madrid, España Allied Worldwide A tiempo completoWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. so much so that we named the company after our most basic principles. Provide 2nd Line...
-
Desktop Support Technician
hace 1 semana
Madrid, España Allied Worldwide A tiempo completoWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. so much so that we named the company after our most basic principles. Provide 2nd Line...
-
Desktop Support Technician
hace 6 días
Madrid, España Allied Worldwide A tiempo completoWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. so much so that we named the company after our most basic principles. Provide 2nd Line...
-
Desktop Technician
hace 2 semanas
Madrid, España Teceze Ltd A tiempo completo_**FSO Deskside Technician Role **_ (a) Desk side Technician for technical support for customers and their networked computers and peripherals (b) Interface with multiple levels of end users, management, VIPs and technical staff **Duties include (but not limited too)** - Accurately testing, identifying, repairing, resolving, and documenting end user...
-
Desktop Support Specialist — Onsite
hace 2 días
Madrid, España Axiom Technologies A tiempo completoA global IT services provider in Madrid is seeking a Desktop Support Technician to deliver onsite/on-call assistance to end users.¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.The ideal candidate will have a Bachelor's degree in Computer Science or a related field and experience...
-
Senior Desktop
hace 1 semana
Madrid, España Allied Worldwide A tiempo completoA global IT service provider is seeking a 2nd Line Support Technician in Madrid, Spain, to provide on-site desktop and application support. Responsibilities include managing personal ticket queues, collaborating with the service desk to maintain service levels, and logging all work accurately. Ideal candidates should possess extensive experience with Windows...
-
Freelance IT Support
hace 6 días
Madrid, España Sybex A tiempo completoMust Have: Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support. Languages-Spanish and English Overview: We are seeking a skilled...
