Desktop Technician

hace 2 semanas

Madrid, España Teceze Ltd A tiempo completo

_**FSO Deskside Technician Role **_

(a) Desk side Technician for technical support for customers and their networked computers and peripherals

(b) Interface with multiple levels of end users, management, VIPs and technical staff 

**Duties include (but not limited too)**
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, and LAN cable drops
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
- IMACD function including installation and decommission
- Backing up and restoring user data, settings and associated systems administration activities
- Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
- Assist on Incident and Problem management activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
- Move equipment associated with escalated help desk incidents and service requests
- Performing asset inventory activities as needed
- Recommends and/or performs upgrades on systems to ensure longevity
- Works with procurement staff to purchase hardware and software
- Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites
- Be available for Oncall support during afterhours as and when necessary
- Adhere to ticket response and resolution SLA’s as agreed upon with the customer
- Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues

**Desired Experience**:

- At least 3 years of experience in the field.
- Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
- Strong Microsoft Operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
- Broad experience of IT with basic understanding of  Networks, Servers and Telecoms
- Strong Customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Background security check required
- Experience including remote control of PCs and video conferencing knowledge

**Languages to be known**:
Spanish - Native

English - Business level

**Driving License **:Should have Driving License with required points.

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