IT Support Technician

hace 14 horas

Madrid, España IE University A tiempo completo

Overview:
The Information Technology team is looking for an IT Support Technician to provide technical assistance, both on-site and online, to students, professors, and staff, answering questions, solving technical problems, and maintaining the company’s network, software, and computer and audiovisual equipment.

**Responsibilities**:
**Key Action Areas**:

- Give support to the resolution of stakeholders’ technical incidents
- Understand the needs of different stakeholders provide technical solutions to support them.
- Installation and configuration of network hardware and software
- Installation and configuration of peripherals
- Installation and configuration of videoconference and IP telephony equipment

Qualifications:
**Requirements**:

- Education in an IT related field
- High level of written and spoken English and Spanish
- 1-2 years of experience in a similar role, preferably in IT departments
- Knowledge of videoconferencing systems, networks, name servers, tcp/ip stack, routing, web and mail servers, and ticketing tools
- Knowledge of Office 365, Outlook, One drive, SharePoint, Teams, Google Apps and Active Directory
- Teamworking and problem-solving skills, and strong customer orientation

**Working hours: Monday - Friday / 14:00 - 22:00

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