IT Support Technician

LEGENDS GLOBAL

Legends Global
is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

THE ROLE

This position will be
a hybrid role, working at the Madrid office and remotely
(as needed).

The person in this position is expected to have technical ownership over all business productivity tools and will be held accountable for the health of all deployed equipment. They need to be in tune with how technology is leveraged to support the business, the client's and the end users we serve.

As a member of the Legends Global IT technical support team, this role serves as the first point of contact for our team when they seek technical assistance.

You will perform on-site and remote troubleshooting through diagnostic techniques and pertinent questions and determine the best solution based on the issue and details provided by customers.

We are looking for a technician to provide customers with assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

The technician must have good technical knowledge and be able to listen effectively to understand the problem and communicate possible solutions. They must also be customer-oriented and patient to deal with difficult situations.

In addition, the technician will be responsible for working within our Service Management program, sharing all relevant technology operations challenges and solutions throughout the entire technology team. This will usually be delivered as an initial notification and in most cases, followed up with a well-defined knowledge base article. When issues do arise, this person is expected to keep the user base informed of issues, set clear expectations for how the issue will be addressed and when a resolution can be expected.

WIDER TEAM

The individual will work closely with the local team and the global Legends Global technical support teams in America and the UK to provide service excellence. There will be regular collaboration between this role and the other geographically dispersed technical employees, along with outside vendors when there is an issue.

Feedback from the person in this role to support continuous improvement initiatives is key. They are expected to find and expeditiously apply solutions to reactive and pro-active challenges as they present themselves.

As part of the central technology operations team, this role will report to the IT Corporate Helpdesk Manager in the USA, but partner closely with the UK and local business stakeholders they support. The role will provide the relevant service to all Legends Global employees on an on-going basis.

WHAT WE CAN OFFER

At
Legends Global Iberia
, we excel at creating unforgettable experiences, and we want our People to enjoy the same level of care. That's why we reward your dedication with benefits that matter:

• 
  Childcare vouchers
  to make family life a little easier

• a comprehensive health insurance with
  Sanitas
  to keep yourself and your loved ones covered

- company support to get your game on with your favourite sporting activities and keeping you active

• a pension scheme with
  Generali
  so your future is just as bright as today

• a flexible hybrid work setting giving you up to 52 days a year to work from home

• a
  Pluxee
  restaurant card to treat yourself to great meals

KEY ACCOUNTABILITIES

The
IT Support Technician
will operate and maintain the country-specific computer hardware, and access to global systems and networks to ensure that all system and network users receive the most effective IT functionality. Some of the main duties and responsibilities of this role include:

• Provide IT support for end users in Madrid and other mainland Europe location.
• Assist the IT staff in the other European venues as necessary.
• Ensure that the IT requirements of the events in the venue are met.
• Provide event support as required.
• To assist with the development and implementation of IT policies and procedures.
• Day to day administration of the networks hardware, software, infrastructure and end users.
• To assist with IT Network and Systems issues.
• To provide remote monitoring and on-site system support.
• To support the EPOS, ticketing and telephone system applications across the estate.
• To monitor IT security and support the administration functions.
• To support several IT projects, upgrade and change programmes.
• Management of Spam/Anti-virus systems.
• To carry out other duties as required.

SKILLS AND EXPERIENCE

• Analytical and organisational skills.
• At least 3 years' IT experience, preferably within a commercial environment.
• Good working knowledge of Microsoft Desktop OS.
• Good working knowledge of Microsoft 365 applications.
• Good working knowledge MS Teams and SharePoint.
• Working knowledge of Wi-Fi in a commercial environment
• Experience of network configuration, VLans etc.
• Experience of network security.
• Advanced computer literacy.
• Excellent communication and interpersonal skills.
• Fluent in both English and Spanish as will need to communicate with international colleagues on a day-to-day basis.

INCLUSIVE WORKPLACE

At
Legends Global
, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.