IT Support Technician

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IF YOU CARE, THERE'S A PLACE FOR YOU HERE

EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts. Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI's combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients' expectations—anytime, anywhere. Click here to learn more about EFI Global.

About the Role:

We are seeking an IT Support Technician (Local Technology Coordinator) to serve as the primary on‑site technology contact for our Spanish and Portuguese offices. This role combines hardware asset management with hands‑on IT support for employees, ensuring reliable, secure, and efficient technology services across the region.

Core Skills:

• Hands‑on IT support for employees (hardware & software troubleshooting)
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) support
• Windows device setup, configuration, and maintenance
• Hardware lifecycle management (procurement, deployment, ITAD)
• Endpoint management tools (Microsoft Intune / Endpoint Manager)
• ITIL framework knowledge (incident, problem, change management)
• Strong organisational and communication skills
• Customer‑focused, service‑oriented approach
• Pro-active attitude and willing to learn more

Key Responsibilities:

• Provide first‑line and second‑line IT support for Sedgwick employees.
• Troubleshoot hardware, software, account access, MFA, VPN, and connectivity issues.
• Support Microsoft 365 applications and collaboration tools.
• Maintain accurate inventory of laptops, desktops, mobile devices, and peripherals.
• Oversee procurement, deployment, maintenance, upgrades, and secure disposal (ITAD).
• Prepare and configure new devices to company standards.
• Coordinate hardware rollouts, refresh cycles, and migrations.
• Ensure compliance with corporate security standards (encryption, antivirus, patching).
• Produce reports on hardware status and refresh needs.
• Document troubleshooting guides and vendor contacts.
• Other assigned duties given by central IT.

Qualifications and skills:

• Diploma or degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years in IT support, asset management, or technology coordination.
• Strong knowledge of Windows hardware setup and troubleshooting.
• Familiarity with Microsoft Intune / Endpoint Manager.
• Proficiency in Microsoft 365 applications.
• Understanding of ITIL processes (incident, problem, change management).
• Excellent organisational and communication skills.
• Ability to work independently and manage multiple priorities.

Compensation and other requirements:

• €37,500 – €40,000 per year, depending on experience and skills.
• Spanish and English are mandatory; Portuguese will be considered an advantage.
• Flexibility to travel as required (by car, train, or plane) to Spanish and Portuguese offices.

Sedgwick is the world's largest provider of services to the insurance market. We offer a wide range of services tailored to the specific needs of our clients in claims assessment and management. With over 30,000 employees, we have a network of offices in more than 65 countries. Sedgwick Iberia in Spain has over 80 employees.

For more information, please visit

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace