Bpo / Customer Care Supervisor (M/F)

**100% | **Madrid**

Bring along your knowledge, your enthusiasm, and your dedication - and take charge as the Customer Care Supervisor at Axpo Iberia and help building up a great IT department. We offer a variety of challenging tasks and projects, and the flexibility to present and implement your own ideas. The energy industry is changing; it is continuing to develop dynamically and innovatively. That's why we promote internal and external courses, coaching and digital learning opportunities to educate and further train our employees on both professional and technical topics.

**What you will do**:

- You will assure customer service and NPS
- You take on responsibility for overseeing the daily operations of the external BPO provider for the front
- and back-office
- You will monitor the external BPO provider and implement customer service indicators and objectives
- You will report the front
- and back-office service
- You will be responsible for the customer satisfaction indicators and related action plans to improve it

**What you bring & who you are**:

- You have a University degree, preferably in Digital Transformation
- You bring 7+ years of experience in customer service
- You have experience in B2B service operations
- You have three years of experience in a supervisory position
- You have process knowledge of Customer Care with the ability to draw insights and propose improvements
- You have experience in using and planning omnichannel contact-center platforms

**What we offer**:
**Fit for the future**
We're among the best in power trading. Be part of Axpo's market success and actively help shape the sector as it transforms. Join us as we create customised solutions as a niche player in the area of origination. At the same time you can develop your own skills, tackle exciting challenges and take on responsibility.

**Can-do culture**
At Axpo, your contribution counts, so get involved We embrace agile innovation processes and use a collaboration platform for informal exchange. The start-up vibe makes it easy to share your ideas and make things happen. Who knows? Maybe you'll be involved in our next Axpo Group spin-off.

**The whole package**
As a market leader in our field, we're proud to offer competitive salaries across Axpo. That includes a commitment to fair pay. Performance-related compensation components enable us to recognise and reward excellence at every level of the organisation.

**Lifelong learning**
The Axpo Academy offers a catalogue of courses, training and certification programs. We contribute time and financial support to help you develop your technical expertise, soft skills and language proficiency.

**About us**:
Axpo Iberia manages the most important independent portfolio of renewable energies on the Iberian Peninsula, offering its customers in Spain and Portugal products and services in the fields of energy supply, energy efficiency and trading of electricity, gas, biomass and CO2. Axpo is Switzerland's largest producer of renewable energy, as well as an international leader in energy trading and the marketing of solar and wind power. At its headquarters in Switzerland and in 30 countries across Europe as well as the US, around 5,000 employees use state-of-the-art technology to develop sustainable, innovative energy solutions.

**About the team**:
Our team thinks and works in an interdisciplinary way and is closely networked nationally and internationally. We offer you a dynamic, international and team-oriented environment in which you can actively contribute your strengths and thus contribute to Axpo's success.

**Contact**:
Carlos Moreno Paniagua
Senior Talent Acquisition Manager