Keyholder / Supervisor (M/F) - Madrid

More than ten years ago, I dared to imagine the first French fashion brand born online... it was called Les Composantes, now it's called Sezane.

My priorities have always remained the same: to innovate and place people, creativity, quality, and service at the heart of everything.

To co-build the future, we are now looking for creative, structured, and agile talents who share the desire to constantly improve everything that can be improved. Passionate, autonomous talents who view work with respect for others and for whom nothing is out of reach, as long as they are given the means.

Sezane is a playground where each day is unlike any other, your position today may not be the same as yesterday and probably not the same as tomorrow. Does this speak to you? Write to us

We are looking for the talents of a **Keyholder / Supervisor (M/F)** to join our retail team at our Madrid store. This position is based in Spain, Madrid.

Reporting to the Store Director, your main responsibilities will be:
**Ensuring a unique customer experience within your apartment**:

- Make the customer the priority of the apartment ;
- Guarantee a personalized welcome to all our customers and optimal customer service ;
- Show proactivity, expertise, and passion ;
- Direct solutions for both apartment and web (omnichannel approach) ;
- Use the various Sezane & Octobre communication channels to develop your product knowledge ;
- Share your product knowledge and sales techniques with educational skills to both customers and team members ;
- Provide recommendations and constructive suggestions to floor managers based on your knowledge, customer needs, your expertise, and team insights ;
- Ensure quality concierge service by following the relevant procedures.

**Being the Floor Manager's ambassador**:

- Have a comprehensive view of the floor to ensure an optimal customer experience ;
- Be available to all team members through your presence on the floor ;
- Lead and empower teams on a daily basis ;
- Communicate information necessary for business activities ;
- Promote cooperation within the team and between Managers ;
- Create group cohesion and mutual support ;
- Manage your team by motivating them and creating a positive and harmonious work environment ;
- Generate enthusiasm and passion through team activities, morning briefings, and information sharing ;
- Train new team members ;
- Embody your role as a frontline manager by sharing team members' questions with the Floor Manager.

**Ensuring the brand image**:

- Ensure teams properly embody the brand (Dress code/Attitude) ;
- Maintain the apartment's good appearance ;
- Participate in collection implementation and ensure its follow-up ;
- Ensure merchandising standards are maintained throughout the day ;
- Follow fashion trends and monitor competitors.

**Ensuring operations and efficiency**:

- Plan and organize store activity (daily schedule) ;
- Master Sezane policies, standards, and procedures ;
- Manage specific process treatments (returns, exchanges, reservations) ;
- Train team members on cash register use, related procedures, and best practices to offer the best Customer Experience ;
- Ensure the safety of people and property ;
- Prevent inventory shrinkage.

**Requirements**:

- Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity ;
- Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example ;
- You are skilled at supporting and developing your team members to ensure optimal customer service ;
- We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions.

Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation.