Danish Customer Service for One of The Big Five IT

hace 2 semanas

Barcelona, España Teleperformance Greece A tiempo completo

**Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Danish?**
**_This is your chance to work as a customer representative for one of the Big Five IT companies_**:
Teleperformance Greece connects customers with the world’s top brands for more than 30 years. With a team of more than **12,000** people, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, Asos, VW and Audi
- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.

We are really proud to see our collaboration with one of the **Big Five information technology companies** growing bigger and deeper. This is a great opportunity for you to join our **Danish customer experience team**, to support customers from **Denmark**, after following a complete training by certified instructors.

**What you will do**:

- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction

**What you will bring**:

- Fluency in **Danish**:

- Advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills

**What we offer**:

- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
- Competitive monthly salary + 2 extra salaries per year
- **Referral Program**: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth &** **development opportunities**:

- **Special events** as well as **community & social responsibility initiatives**:

- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a** **Great Place to Work-Certified Company** that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering **equal opportunities** **to all, regardless of gender, ethnicity, religion, culture or age.

**Thinking about relocating and wondering about cost of living in Greece? Get an idea here**:
Greece has enviable history and culture, climate and cuisine - and yet, the cost of living is among the lowest in Europe, **according to Greek authorities and the EURES network**. No wonder Greece is a popular destination for tourists and expats alike.

**Find out more**:
Would you like to see more **Danish speaking jobs** options?

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