Customer Service Agent

hace 3 días

Barcelona, España NewCo Communications A tiempo completo

Do you have strong communication skills (Danish+ English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona

Tasks

**As a Customer Service Agent, your responsibilities include**:

- Assisting customers with installations and new settings of their terminals
- Troubleshooting reported issues
- Maintaining a good customer relationship

**Requirements**:
**What we are looking for**:

- Strong communication/social skills
- Positive attitude towards changes
- Service-minded and able to handle conflicts in a constructive manner
- Team player
- Strong listening skills
- A solution-oriented approach without losing eye for detail
- Ability to solve things independently and take ownership of your work
- Motivation to contribute to our customer satisfaction and business success

**What you need**:

- Excellent level of English (written and spoken)
- Native level of Danish (written and spoken)
- Tech-savvy: the ability to work with different IT systems and programs
- Flexibility with regard to working hours (including evening and weekend shifts)
- Customer Service / Tech support experience is a plus, but not a must

**Benefits**:
**What’s on offer**:

- Competitive salary with paid training
- Tax-free benefits including food, transport, insurance & childcare
- Free fruit at the office
- Free Spanish language classes
- Easily accessible office in Barcelona (Poblenou area)
- A fun, friendly and people-focused work environment with an open atmosphere
- Growth opportunities

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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