Global Payroll Program Manager

**Join us on a journey of endless possibilities**

At Strada, possibility isn’t just a promise - it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.

**About the role**
The Program Manager is accountable for planning, governance and overseeing the successful delivery of the program’s output/product. They are the key point of contact for program management of STRADA’s clients by providing oversight to project managers and other key team members. The Program Manager establishes the overall plan by integrating the project plans for constituent projects and creating the plans for supporting program functions. This includes management of scope, schedule, finance, quality, resources, third parties, risk, change and communications, in order to effectively forecast, monitor, manage, and identify program variances.

**Responsibilities**
- Manages program efforts from initiation through deployment ensuring that delivery is in accordance with budget, timeline and is of the required quality standards to meet client expectations.
- Defines and leads the project governance and overall program planning efforts by working with the Project Managers, Client, Account Team, and other key Stakeholders.
- Works with the client and Account Team to establish program leadership forums, tracking tools, and change request procedures. Note: For ongoing clients, the Program Manager participates, where needed.
- Sets up and maintains (directly or indirectly) the integrated program management tools including cost estimates, resource plans, critical path views, risk mitigation plans, status reports and overall progress metrics and related presentations. NOTE: For ongoing clients, this only applies to some clients / some projects. This is evaluated by client and by project.
- Ensures effective transition to the Ongoing/Operations team.
- Provides leadership and management support to colleagues working on the program.
- Primary escalation point for Project Managers and other team members who need assistance resolving delivery issues.
- Interfaces with the client to facilitate overall governance and to build an effective partnership, where applicable. Note: For ongoing, this is limited to a selected group of clients.
- Works with the other members of the Account Team to provide status updates to the client, the program team, Steering Committees, and other stakeholders.
- Manages and reports on the program financials including providing estimates, the on-going allocation of financial resources and the regular reporting of the state of the project financials.
- Employs and promotes best practice methodologies working within a framework that includes process definition, templates, tools and STRADA standards.
- Ensures project deliverables across the program are within STRADA standards and contracted delivery model. Make certain any differences are identified, reported, and resolved effectively.
- Develop the team to achieve outcomes acting as a coach and a mentor to develop individuals.
- Create strong morale in the delivery team and manage conflict resolution.
- For ongoing, partner with aligned STRADA Delivery Executives to provide PMO support for assigned portfolio(s) clients, support capacity planning process, manage new resource requests until fulfilled and support talent development via coaching and feedback.

**Accountabilities**
- Ensure compliance to STRADA standards is adhered to across the projects being delivered.
- Ensure issues are escalated through the appropriate channels for support in resolution and to raise senior management awareness.
- Share best practice and key learnings to support continuous improvement.
- Deliver program/project reporting and maintain systems of information in accordance with STRADA’s standards.
- Build relationships at both a transactional and strategic level to support the achievement of key outcomes and joint goals.
- Identify and solution business growth opportunities.
- Develop new approaches and solutions as part of a continuous improvement cycle.
- Support sales and commercial activities, as needed and as part of ongoing change management.

**We believe that you can**
- Building Effective Teams - Open up the world of opportunity, develop networks and blend people into teams where needed. Ensure effective communication, foster open dialogue, encourage people to act responsibly & take accountability for their work, defines succ