Customer Service Team Leader

**Job **: Sales Operations

**Primary Location **: Europe-ES-CT-Barcelona

Travel% : None

**Shift **: Day

**Schedule **: Full-time

Customer Service Team Leader (EMEA) - 221938

**About Us**:Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates.

**About the Role**:As a Team Leader within the EMEA Customer Service for the Medical Products Division you are highly motivated to lead and support one or more regional teams on a day-to-day basis. You will ensure delivery of superior customer service to our internal and external clients in the medical business, incorporating different EMEA cultures and requirements.

This position offers the option to work on-site at our Barcelona office, with flexible work from home options available. This position may be eligible for a hybrid work arrangement, meaning you could work remote from a home office part of the time, depending upon the responsibilities of the role and business needs.*

**Responsibilities**:

- Lead and coach respective teams to process orders, handle deliveries in cooperation with our European warehouse, process invoices through liaison with our European Accounting Service Centre, maintain sales records and provide our customers with basic product and pricing information
- Responsible in defining and communicate goals to the team, aligned to the Sales operations priorities and MPD strategy. In addition to providing clear expectations and continuous feedback on individual commitments and performance
- Actively involved in the development of associates in your team and at all times be a champion of the Gore culture
- Participate in hiring and training of new associates, ensure their success in the department
- Work on projects to improve the quality of our business processes which lead to better efficiency and enhanced quality of our services. Always working towards a collaborative environment with both recognition and accountability are present
- Ensure compliance with Quality Systems and procedures and will support our warehouse and accounting services to expedite MPD orders.
- Work closely with sales teams, leadership and other relevant teams to ensure effective internal and external customer relationships, processes & needs are built and maintained
- Perform any other activities that might be deemed necessary by leadership to support the EMEA CS

**Required Qualifications**:

- A University/Bachelor’s degree plus proficiency in 2 EU languages (one must be English) plus proven experience in a customer service, call centre or an international business setting
- Demonstrated leadership skills or is capable to learn and develop in the commitment
- Highly organised with excellent time management skills, strong customer service orientation and a track record of a commitment to quality
- Able to be flexible and effective in a fast paced and changing environment whilst maintaining customer focus and orientation
- Experienced at taking action to solve problems while exhibiting good judgement
- An open and good communicator and motivator, with the ability to resolve conflicts and build consensus
- You must be detail-oriented, but at the same time able to stay focused on the broader goals and objectives
- Skilled in general office software. Experience with an ERP system and process improvement is preferred

*Remote Working Arrangements are permitted for Associates, with appropriate approval and compliance with Gore’s remote working policies, from the country in which they are employed.

We believe in the strength of a diverse workforce and inclusive work environment. In support of our values and continued success we are proud of Associates around the world who support an inclusive work environment, strive to reflect the diversity of the communities where we operate, and ensure all Associates and external partners are treated with fairness, dignity and respect.

Our Talent Acquisition Team welcomes your questions at +49 (0)89 4612 2800 or toll-free at +800 4612 2800.

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