Team Leader Customer Service

hace 7 días

Barcelona, España AkzoNobel A tiempo completo

**Date**:Apr 11, 2025

**Location**: Barcelona, ES

**Company**:AkzoNobel

**Purpose**:
**Long Description**:
**Team Leader Customer Service**:
The main objective of this position will be to lead a team of 3 Customer Service Representative for the Business of Auto Interior and manage key accounts/main customers. This role will report to the Operations Manager EMEA, next job level is Auto & VR Operations Director ASC Operations Management.

**About the job**:

- **Oversee Daily Operations by e**nsuring all operational tasks are executed efficiently and in line with internal processes. Manage team priorities and workflows.
- **Monitor Team Performance by t**racking and analyzing KPIs to ensure service quality and productivity. Implement action plans to improve individual and team performance.
- **Supervise Internal & External Communication by e**nsuring clear, consistent communication with customers, internal departments, and stakeholders. Maintain proper information flow across all channels.
- **Manage Sales Order Timeline**Setting deadlines and priorities to ensure timely order processing and coordinating with sales, logistics, and planning teams as needed.
- **Act as First Level of Customer Escalation,**Handling customer complaints or urgent requests proactively and escalating complex issues while maintaining a customer-centric approach.
- **Set Clear Team Goals,** Aligning team around clear objectives and key results and foster a culture of accountability and ownership.
- **Identify Training Needs & Coach the Team** in Assessing skills gaps and provide coaching, guidance, or training resources and supporting team members’ development and growth.

**About you**:

- 5 years minimum experience as Customer service in industrial/automotive environment
- High level of English, German highly valued
- ERP user level (SAP)
- Experience in continuous improvement participation
- Experienced with working in multinational environment
- First experience as a team leader is valued
- Soft skills : Proactive, assertive, leadership

**Compensation Data**:

- Cafeteria benefits (subsidized cafeteria)
- Hybrid teleworking mode
- Join a multinational company in full growth.
- Stable project.
- Flexible remuneration. (Transport, Mutua etc)
- Free parking.
- Professional and personal development in a dynamic environment.
- Access to training platform.

LI-BD1 #Hybrid

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