Customer Service Team Leader

hace 4 días

Barcelona, Barcelona, España CPM International Contact Centre A tiempo completo

Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Our Client: Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world.

We are now recruiting for a Team Leader to immerse themselves in the brand and deliver first-class service to our team

What you will be doing?

  • Support the initial onboarding of the new employees.
  • Clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable.
  • Assess and review team and individual performance through quality assessments to identify key development areas.
  • Regular team and individual meetings with all direct reports in line with CPM Contact Centre standards and ensuring Monthly My Performance Check-ins are complete and documented.
  • Ensure that the team is up to date on all campaign objectives.
  • Manage the productivity and performance of the team in line with client expectations.
  • Provide insights back to the client around trends in contact types and issues impacting CSAT.

Requirements

What do we look for:

  • High level of English both in spoken and written & fluency in a second EU Language (Italian, Greek or Hebrew is ideal).
  • Proven experience as a Team Leader in a customer service project is preferred.
  • Strong understanding of customer service principles and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to motivate a team and foster a positive working environment.
  • Previous experience working in an FMGC or Healthcare campaign/role is preferred.
  • Results-driven with a strong focus on achieving targets.
  • Experience with data analysis and reporting.
  • Proficiency in MS Office and experience with CRM systems.

Benefits

Your Benefits Package:

  • Start Date: January 2026.
  • Hours: 39 hours/week.
  • Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.
  • Salary: €23,000 gross per year.
  • Holidays: 24 working holidays.
  • Work Model: Hybrid (6 days per month at the office).
  • Training: 2 weeks of training in your normal working schedule.
    Office Location: Barcelona (La Sagrera).

Additional Perks:

  • Career Growth: Ongoing training and development.
  • Well-being Support: Confidential counselling and resources.
  • Perks & Discounts: Exclusive offers and rewards.
  • Health Benefits: Discounted health insurance.
  • Skill Development: LinkedIn learning and certifications.
  • Referral Program: Bring a friend and get a referral bonus.

Let's discuss your future at CPM International

  • Customer Service Team Leader

    hace 4 días

    Barcelona, Barcelona, España CPM International A tiempo completo

    Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client: Is a global leader in hygiene, health, and nutrition,...

  • Customer Service Team Leader

    hace 4 días

    Barcelona, Barcelona, España CPM CX Centre A tiempo completo

    Who Are We: CPM CXis a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client:Is a global leader in hygiene, health, and nutrition,...

  • Customer Service Team Manager

    hace 1 día

    Barcelona, Barcelona, España Dojo A tiempo completo

    The RoleAs we continue to grow our footprint in Europe, we're looking for experienced Customer Service Team Managers to join us, helping to build our new multilingual team in Barcelona. This is a unique opportunity to help shape a new operation from the ground upYou'll be an experienced people leader and coach, with great experience of developing talent and...

  • Customer Service Team Manager

    hace 1 semana

    Barcelona, Barcelona, España Dojo A tiempo completo

    ES Barcelona|Customer Service Barcelona|20 Nov 2025|R We're reinventing payments.In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.Now, over 150,000 customers across four countries choose to transact billions with us...

  • French Customer Support Team Leader, Barcelona, Spain

    hace 1 semana

    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Customer Support Team Leader - Fluent in French (C2) and English (B2) - wanted in Barcelona. Are you proficient in French and English with a passion for leadership? Join our team in Barcelona as a Customer Support Team Leader and lead our dynamic team to success Role Description: As a Customer Support Team Leader, you will oversee a team of customer...

  • Team Leader

    hace 1 semana

    Barcelona, Barcelona, España UPS A tiempo completo

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Team Leader

    hace 2 semanas

    Barcelona, Barcelona, España OTB Spa A tiempo completo

    Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in...

  • Customer Service Associate

    hace 2 semanas

    Barcelona, Barcelona, España Dow Jones & Company A tiempo completo

    Job Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...

  • Customer Service Associate

    hace 2 semanas

    Barcelona, Barcelona, España Dow Jones & Company A tiempo completo

    Job Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...

  • Customer Service Associate

    hace 1 semana

    Barcelona, Barcelona, España Dow Jones A tiempo completo

    Job Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...