Customer Service Team Manager

hace 1 día

Barcelona, Barcelona, España Dojo A tiempo completo

The Role

As we continue to grow our footprint in Europe, we're looking for experienced Customer Service Team Managers to join us, helping to build our new multilingual team in Barcelona. This is a unique opportunity to help shape a new operation from the ground up

You'll be an experienced people leader and coach, with great experience of developing talent and a genuine desire to build a great place to work. We're passionate about creating and maintaining an exceptional people and customer experience, and our Team Managers play an integral role in this. With excellent interpersonal skills and high energy, you'll be someone who is comfortable with ambiguity and capable of operating in a fast-paced growth environment. 

What you will do….

Nurture and develop a team of up to 10 talented Customer Service Advisors and participate in the recruitment, induction, and development of new starters.Build an excellent level of product knowledge; proactively suggest and drive improvements in service quality, with a commitment to enhancing customer experience.Drive outstanding customer service while analysing and reporting on team performance and quality measures. Take appropriate steps to improve performance, for both internal and external customers, keeping customer experience at the heart of everything we do. Ensure FCA and other regulatory and business standards are met.Coach your team to support the business's commercial objectives through upselling, cross-selling and customer retention.

What you will bring...

Solid experience in a similar team leader role in a fast-paced contact centre environment.Passion and self-motivation, you'll love to work as part of a team.Proactivity with the ability to anticipate and resolve issues.The confidence to identify and suggest process improvements, with the drive to continually improve what we do for our people and our customers A real desire to be the best and offer market-leading service.The ability to inspire and nurture employees to ensure they achieve their potential.Outstanding communication skills, with the ability to build instant customer rapport.Business fluency in English and French is a must. Business fluency in Italian/Spanish is highly desirable.Desire to grow and develop with the business.

If you are interested in working with us, please send your CV in English

  • Customer Service Manager

    hace 6 días

    Barcelona, Barcelona, España LEON CYCLE A tiempo completo

    Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...

  • Customer Service Team Manager

    hace 1 semana

    Barcelona, Barcelona, España Dojo A tiempo completo

    ES Barcelona|Customer Service Barcelona|20 Nov 2025|R We're reinventing payments.In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.Now, over 150,000 customers across four countries choose to transact billions with us...

  • Customer Service Team Leader

    hace 4 días

    Barcelona, Barcelona, España CPM International Contact Centre A tiempo completo

    Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client: Is a global leader in hygiene, health, and nutrition,...

  • Customer Service Team Leader

    hace 4 días

    Barcelona, Barcelona, España CPM International A tiempo completo

    Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client: Is a global leader in hygiene, health, and nutrition,...

  • Customer Service Team Leader

    hace 4 días

    Barcelona, Barcelona, España CPM CX Centre A tiempo completo

    Who Are We: CPM CXis a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client:Is a global leader in hygiene, health, and nutrition,...

  • Customer Service Coordinator

    hace 1 semana

    Barcelona, Barcelona, España INFINITY GLOBAL A tiempo completo

    Job DescriptionWHO WE AREInfinity Global is the premier provider of branded packaging and product for the luxury segment, specializing in global sourcing and logistical solutions for premium retail and specialty brands. We believe in building intimate customer relationships by providing the highest level of service and quality to our customers. Our employees...

  • Dutch Speaking Customer Service Manager

    hace 4 días

    Barcelona, Barcelona, España Cbtalents A tiempo completo

    Position Details Position: Customer Service ManagerLocation: Barcelona, Spain (Hybrid)Relocation Support: Provided About the Role We are looking for a motivated Customer Service Manager to join an international marketing and advertising team in Barcelona. In this role, you will act as a strategic partner for Dutch-speaking clients, helping them improve their...

  • Dutch Speaking Customer Service Manager

    hace 6 días

    Barcelona, Barcelona, España PerceptaLyn A tiempo completo

    Position DetailsPosition:Customer Service ManagerLocation:Barcelona, Spain (Hybrid)Relocation Support:ProvidedAbout The RoleWe are looking for a motivatedCustomer Service Managerto join an international marketing and advertising team in Barcelona. In this role, you will act as astrategic partner for Dutch-speaking clients, helping them improve their online...

  • Customer Service Representative

    hace 2 semanas

    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Are you a highly motivated and customer-focused individual who speaks fluent Danish? Do you thrive in a fast-paced environment and take pride in delivering exceptional service? We're looking for a dedicated Customer Service Representative to join an international team in the heart of BarcelonaWhat You'll Be Doing:As a Customer Service Representative, you'll...

  • Customer Service Coordinator

    hace 2 semanas

    Barcelona, Barcelona, España Pelican Products, Inc. A tiempo completo

    Job Title Customer Service CoordinatorDepartment Customer Service & Sales SupportReports to Customer Service & Sales Support Team LeadLocation Barcelona, Spain –EMEA HeadquartersJOB SUMMARYPerforms a wide range of complex duties in the Customer Service & Sales Support Department, requiring a high level of understanding of all job functions. Primary...