Customer Service Team Leader

hace 3 días

Barcelona, España CPM International A tiempo completo

Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client: Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. We are now recruiting for a Team Leader to immerse themselves in the brand and deliver first-class service to our team What you will be doing?  Support the initial onboarding of the new employees.  Clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable.  Assess and review team and individual performance through quality assessments to identify key development areas.  Regular team and individual meetings with all direct reports in line with CPM Contact Centre standards and ensuring Monthly My Performance Check-ins are complete and documented.  Ensure that the team is up to date on all campaign objectives.  Manage the productivity and performance of the team in line with client expectations.  Provide insights back to the client around trends in contact types and issues impacting CSAT.  Requirements What do we look for:   High level of English both in spoken and written & fluency in a second EU Language (Italian, Greek or Hebrew is ideal). Proven experience as a Team Leader in a customer service project is preferred. Strong understanding of customer service principles and best practices. Excellent communication and interpersonal skills. Ability to motivate a team and foster a positive working environment. Previous experience working in an FMGC or Healthcare campaign/role is preferred. Results-driven with a strong focus on achieving targets. Experience with data analysis and reporting. Proficiency in MS Office and experience with CRM systems. Benefits Your Benefits Package:  Start Date: January 2026. Hours: 39 hours/week. Work Schedule: Monday to Friday from 9:00 am to 6:00 pm. Salary: €23,000 gross per year. Holidays: 24 working holidays. Work Model: Hybrid (6 days per month at the office). Training: 2 weeks of training in your normal working schedule. Office Location: Barcelona (La Sagrera).  Additional Perks:  Career Growth: Ongoing training and development.  Well-being Support: Confidential counselling and resources.  Perks & Discounts: Exclusive offers and rewards.  Health Benefits: Discounted health insurance.  Skill Development: LinkedIn learning and certifications.  Referral Program: Bring a friend and get a referral bonus.  Let's discuss your future at CPM International 

  • Team Leader Customer Service

    hace 2 semanas

    Barcelona, España AkzoNobel A tiempo completo

    **Date**:Apr 11, 2025 **Location**: Barcelona, ES **Company**:AkzoNobel **Purpose**: **Long Description**: **Team Leader Customer Service**: The main objective of this position will be to lead a team of 3 Customer Service Representative for the Business of Auto Interior and manage key accounts/main customers. This role will report to the Operations...

  • Customer Service Team Leader

    hace 3 días

    Barcelona, España CPM International A tiempo completo

    Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client: Is a global leader in hygiene, health, and nutrition,...

  • Customer Service Team Leader

    hace 4 días

    Barcelona, Barcelona, España CPM International A tiempo completo

    Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client: Is a global leader in hygiene, health, and nutrition,...

  • Customer Service Team Leader

    hace 4 días

    Barcelona, Barcelona, España CPM International Contact Centre A tiempo completo

    Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client: Is a global leader in hygiene, health, and nutrition,...

  • Customer Service Team Leader

    hace 6 días

    Barcelona, Barcelona, España CPM International A tiempo completo

    Our ClientOur Client is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. We are recruiting for a Team Leader to immerse themselves in the brand and deliver first-class service to our team.TasksWhat's your...

  • Customer Service Team Leader

    hace 4 días

    Barcelona, Barcelona, España CPM CX Centre A tiempo completo

    Who Are We: CPM CXis a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client:Is a global leader in hygiene, health, and nutrition,...

  • Customer Service Team Leader Dutch Market

    hace 1 semana

    Barcelona, España ADM Value A tiempo completo

    Tareas As a Customer Service Team Leader at ADM Value, you will play a crucial role in ensuring that our guests have an exceptional and memorable experience during their stay. You will manage a team of customer service representatives, set high standards of service excellence, and lead the team to meet and exceed guest expectations. Supervise and mentor a...

  • Backoffice / Customer Service Team Leader - Startup

    hace 9 horas

    Barcelona, España meHRs A tiempo completo

    Descripción ¿Te apasiona el universo start-up? ¿Tienes experiência en la dirección de oficina de proyectos o customer service, y te gustaría dar un nuevo impulso a tu carrera? **¡Este es tu proyecto!** Únete al equipo de personas que está revolucionando el panorama de la planificación de proyectos relacionados con las energías renovables...

  • Customer Service Team Leader

    hace 1 semana

    Barcelona, España W. L. Gore & Associates A tiempo completo

    **Job **: Sales Operations **Primary Location **: Europe-ES-CT-Barcelona Travel% : None **Shift **: Day **Schedule **: Full-time Customer Service Team Leader (EMEA) - 221938 **About Us**:Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates. **About the Role**:As a...

  • Team Leader, Customer Service Consumer

    hace 2 semanas

    Barcelona, España Dow Jones A tiempo completo

    **Job Description**: The Customer Service (CS) Department’s mission is to provide superior customer experiences that are purposeful, seamless, consistent, and that are in-line with our world-class B2C and B2B brands. Our Customer Service Teams provide 1st through 3rd level support for our global customers and client contacts. Our Contact Center...