Customer Success

**Visit.org** is seeking a passionate and driven **Customer Success & Program Delivery Associate**, remote-based in EMEA, to join our team. In this role, you’ll support our largest clients by delivering impactful, well-executed volunteer experiences. Combining customer success, event coordination, and partner management, you’ll help bring large-scale social impact programs to life — from planning logistics to enhancing the participant experience.

**Please note: This is an EMEA-based contract position, 40 hours weekly, that requires a work schedule based mainly on local business hours with some flexibility to attend team meetings.**

**What Motivates Us**

There is room for everyone We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.

**When You Join the Team**
- You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.
- You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.

**About Visit.org**:
Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, Ancestry, Tommy Bahama, and more.

**Responsibilities**:

- Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction
- Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion
- Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development
- Plan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder management
- Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants.
- Maintain planning trackers and calendars to keep internal and external teams aligned
- Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact
- Maintain internal documentation including SOPs, best practices, and planning templates
- Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events

**Requirements**:

- 2+ years of experience in customer success, account management support, operations, and event management
- Experience using HubSpot to improve efficiency across operations
- Comfortable and confident in client-facing communications
- Strong attention to detail and superior organizational skills
- Ability to multitask and prioritize to manage multiple projects on tight timelines
- Experience working in a fast-paced startup environment
- Passion for our mission and the desire to make an impact in the world through technology

**Please note: This is an EMEA-based contract position, 40 hours weekly, that requires a work schedule based mainly on local business hours with some flexibility to attend team meetings.**

**Benefits**

**How we care**
- Competitive salary
- Mission-aligned company events/volunteering
- Inclusive, exciting start-up culture
- Accelerated career & personal growth
- Culture Club and more