Customer Qm Team Lead

In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure connectivity and payment solutions for billions of people around the globe. At Giesecke+Devrient, you will play a key role in realizing the digital transformation.

Customer QM Team Lead

**Ubicación**: Prat de Llobregat (Barcelona)

**Compañia**: Giesecke+Devrient Mobile Security Iberia

**Departamento**: GDESMS Service Quality & Excellence Giesecke+Devrient is a global company that offers security technologies, both in the physical and digital world. Every day, billions of people benefit from G+D innovations in their personal and business lives.

At G+D Mobile Security TCD, the world leader in secure telecommunications systems via SIM / eSIM, we are looking for a Customer Quality Management Team Lead in Barcelona.

The Customer Quality Management Team Lead will be responsible for managing all customer-specific requests related to quality management on the global TCD level, such as customer requests, contract negotiations, product approvals, and complaint management by interacting with the customer, internal functions, and suppliers.

**Responsibilities**:

- Interface to sales, customer service, and customer product management
- Manage and support customer requests related to quality aspects in processes, products, and compliance with standards on the TCD level
- Support and supervise customer projects from the quality point of view, ensuring that the established quality and safety criteria and the customer requirements are met.
- Support customer product approvals (e.g. PPAP) in customer projects
- Manage quality-related information in customer portals
- Manage Customer Complaints (incl. interacting with customers, affected internal functions, and suppliers) with 8D and related methods, derive action plans for affected functions, and ensure/monitor implementation of corrective and preventive actions
- Plan and support customer audits in alignment with affected functions, ensure implementation of derived actions
- Support Sales activities and represent a quality function in customer meetings, QBR sessions, etc.
- Contribute to contract negotiations, offer requests, and customer questionnaires
- Continuous Improvement, support the implementation and maintenance of operational tools and procedures, global process framework, work instructions, etc.

**As Team Lead, you will**:

- Manage, steer, and coach team members based on G+D values, demand, and strategic targets
- Team task management and reporting
- Team target setting and management of objectives
- Team competence and performance management
- Support team-related recruiting activities
- Ensure that related KPIs and metrics are defined and reported, improvement actions are derived and implemented
- Provide, communicate, and monitor the implementation of policies, procedures, work instructions, and tools to ensure process excellence

**Education and experience**:

- University degree in engineering, business, or related field
- A minimum of 5 years of experience in managing a diverse team focused on internal support services
- A minimum of 5 years of experience in Quality Management, preferably maintaining QEHS management systems
- Strong experience in QM-related standards, preferably certified for ISO9001/14001/45001
- Experience in Automotive related standards, preferably certified for IATF16949 and/or VDA
- Experience in HW/Environmental related standards like REACH, RoHS, WEEE, CE, etc.
- Experience in IT, preferably certified in ITIL
- Experience in strategic and operational roles
- Strong commercial experience with a good understanding of strategy tools, competitive analysis, and financial business models
- Experience in organizational leadership, preferably in global organizations
- Fluent in written and spoken English
- Preferably MBA or equivalent experience

**What’s great about working with us**:

- Culture: Join a friendly team with different nationalities.
- Open working space with Best-in-class equipment: High-performance PC with huge monitors.
- Office timetable: M-Th 8.30 - 17.30 and Fri 8.30 - 15.30 (with flexible hours).
- Home office: combined home office and on-site.
- Social benefits: Continuous training and coaching, private medical insurance, transport ticket, and in-house parking.
- Own canteen: take a break with our breakfast and lunch service: chose between a wild range of menus, salad desk, and sandwiches service. Nicely prices
- Location: El Prat de Llobregat (Polígon Pratenc). Easy communication by public transport o private transport.

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Job Details

Job Title
Customer QM Team Lead

Business Sector
Giesecke+Devrient Mobile Security Iberia
C/ 114 nº 27
Polígon Pratenc

Requisition ID
22700

Location
Prat de Llobregat (Barcelona), ES

Career level
Experienced and Graduates

Job Type
Fulltime, Permanent

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